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Overview

Learn new skills and develop your professional knowledge with the Understanding Excellence In Customer Service For Hospitality and learn from home at a pace that suits you. The Understanding Excellence In Customer Service For Hospitality has been expertly designed for you to complete through distance e-learning and achieve a professional qualification all without leaving your own home!

Successful completion of the Understanding Excellence In Customer Service For Hospitality will see you achieve a CPD certified qualification which will add significant weight to your CV and impress potential employers when applying for new jobs.

Once you enrol on the Understanding Excellence In Customer Service For Hospitality, you will have full course access for one year, meaning you are free to complete the Understanding Excellence In Customer Service For Hospitality at a pace that suits you. Enrol on the Understanding Excellence In Customer Service For Hospitality now and start studying using any internet-enabled device including computers, tablets, and smartphones.

With 24/7 student support offered to you on the Understanding Excellence In Customer Service For Hospitality, you can be sure of quick and comprehensive assistance whenever you need it.

Enrol now on the Understanding Excellence In Customer Service For Hospitality and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job!

Why Choose Understanding Excellence In Customer Service For Hospitality?

  • Get full tutor support and learning assistance
  • Complete the Understanding Excellence In Customer Service For Hospitality at a pace that suits you
  • Gain a professional certified qualification
  • Great value, high-quality training course

Assessment Process

Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately.

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

Upon passing the course, you will receive proper certification that is accredited by IAO and CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £39.

Who Is This Course For?

The Understanding Excellence In Customer Service For Hospitality has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Understanding Excellence In Customer Service For Hospitality.

Enrol on the Understanding Excellence In Customer Service For Hospitality and learn a new professional skill from anywhere, at any time!

Requirements

Enrol on the Understanding Excellence In Customer Service For Hospitality with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Understanding Excellence In Customer Service For Hospitality without any delay.

We only ask that all students have a passion for learning and literacy, and be over the age of 16.

Complete the Understanding Excellence In Customer Service For Hospitality online from your computer, tablet, or smartphone, and learn in a way that suits you.

Course Curriculum

Understanding Excellence In Customer Service For Hospitality
Module 01: Introduction to Hospitality Management 00:24:00
Module 02: An Overview of Hotel Industry 00:18:00
Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00
Module 04: The Process of Development and Training in Hospitality Industry 00:24:00
Module 05: Management of Front Office Operations 00:19:00
Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00
Module 07: Management of Food and Beverage Operations 00:20:00
Module 08: Management of Service Quality in Hospitality Industry 00:20:00
Module 09: Marketing in Travel and Tourism Business 00:24:00
Module 10: Accounting in Hospitality Industry 00:26:00
Module 11: Customer Satisfaction 00:23:00
Module 12: E-Hospitality and Technology 00:22:00
Mock Exam
Mock Exam – Understanding Excellence In Customer Service For Hospitality 00:20:00
Final Exam
Final Exam – Understanding Excellence In Customer Service For Hospitality 00:20:00
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