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Learn new skills and develop your professional knowledge with the Understanding Excellence In Customer Service For Hospitality and learn from home at a pace that suits you. The Understanding Excellence In Customer Service For Hospitality has been expertly designed for you to complete through distance e-learning and achieve a professional qualification all without leaving your own home!
Successful completion of the Understanding Excellence In Customer Service For Hospitality will see you achieve a CPD certified qualification which will add significant weight to your CV and impress potential employers when applying for new jobs.
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Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately.
Upon passing the course, you will receive proper certification that is accredited by CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £39.
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Complete the Understanding Excellence In Customer Service For Hospitality online from your computer, tablet, or smartphone, and learn in a way that suits you.
Understanding Excellence In Customer Service For Hospitality | |||
Module 01: Introduction to Hospitality Management | 00:24:00 | ||
Module 02: An Overview of Hotel Industry | 00:18:00 | ||
Module 03: The Process of Selection and Recruitment in Hospitality Industry | 00:21:00 | ||
Module 04: The Process of Development and Training in Hospitality Industry | 00:24:00 | ||
Module 05: Management of Front Office Operations | 00:19:00 | ||
Module 06: Management of Housekeeping, Engineering and Security Operations | 00:27:00 | ||
Module 07: Management of Food and Beverage Operations | 00:20:00 | ||
Module 08: Management of Service Quality in Hospitality Industry | 00:20:00 | ||
Module 09: Marketing in Travel and Tourism Business | 00:24:00 | ||
Module 10: Accounting in Hospitality Industry | 00:26:00 | ||
Module 11: Customer Satisfaction | 00:23:00 | ||
Module 12: E-Hospitality and Technology | 00:22:00 | ||
Mock Exam | |||
Mock Exam – Understanding Excellence In Customer Service For Hospitality | 00:20:00 | ||
Final Exam | |||
Final Exam – Understanding Excellence In Customer Service For Hospitality | 00:20:00 |
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