Terms & Conditions

These Terms and Conditions apply to any interaction you have with Academy for Health & Fitness: this could be accessing and utilising our information, goods and services (“Services”) via websites, mobile applications or by any additional means.  

Please study these Terms and Conditions closely, as they concern your rights and legal responsibilities.

If you do not agree to these Terms and Conditions, please refrain from registering, subscribing, or using our website, or purchasing any Services from us.

Terms of Use

1.1 The agreement set out in these Terms of Use (“Terms”)  is between you, the user (“You”) and Academy for Health & Fitness (“we”, “Us”, or “Academy for Health & Fitness”).

1.2 These Terms will apply whenever you use a website owned or managed by us (“Website”), accessed through a laptop, mobile application, or any other device that can access our services (“Services”). By continuing to make use of or access our Services, you are agreeing to these Terms (“Terms”) and that they apply to the agreement between you and us (the “Agreement”).

1.3 These Terms may be revised from time to time. Any revisions or new Terms introduced will be made available on our Website. You are free to terminate this Agreement if you no longer wish to be bound by any such revisions; however, by continuing to use our Services, you are deemed to have accepted these new Terms.

1.4  Please understand that these Terms only apply to the provision of Services by Academy for Health & Fitness to You, that is to say, the Course access service we provide, enabling you to purchase online classes or courses (“Courses”) which we provide on our Website and through our applications. The Courses are provided by teachers, tutors, colleges, schools and other third-party providers (“Teachers”).

1.5 We make Courses available on the Academy for Health & Fitness platform, but we hold no responsibility or liability for the content provided for the Courses and do not warrant that the courses will be suitable for your specific requirements. The relevant Course Teacher will have sole responsibility for the content and delivery of a course.

1.6 Additional Terms may apply to specific courses, and these Terms will be outlined in the listing for the relevant course.

User Registration

2.1 When using our Services, you will be invited to register with us. Registration is not obligatory to be able to access the Services, although you will not be able to purchase a course from us until you have registered and set up an account with us (“Account”).

2.2 For the registration process, you will need to provide your full name and a valid email address. We may possibly require further information from you as well. Please note that any personal information that you provide us with will be subject to our data protection responsibilities which are outlined in our privacy policy (“Privacy Policy”). The Privacy Policy forms part of the Agreement and complies with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2.3 You will also be required to create a password when registering. We strongly advise that you keep your password private and do not share it with any third party. If you do share your password with a third party, and they then access or use our Services, they will be deemed to be acting as an agent for you. We will not be held legally responsible for any action taken by any third party to whom you have chosen to share your password. If you believe a third party has become aware of your password and has access to your Account without your permission, please notify us immediately and we will suspend or close the Account at our discretion.

2.4 You must provide a valid email address when registering with us so that we can email you your course confirmation and any other information regarding our Services. We will not be held legally responsible if you fail to provide a valid email address and you do not receive course information or any other information from us that you might be awaiting. If you come to realise that you have provided an invalid email address, please notify us immediately so that we can correct the information we hold about you.

2.5 When you register with us, you will be asked whether you agree to receive emails. If you do not agree, we will not be able to send you any course information via email, including promotional offers and other Services we provide. You may also be asked in the future whether you agree to us sharing your details with our affiliates so that they can contact you with information about their services, products, or special offers. If you agree to receive emails, either from us or our affiliates, you will have the option to unsubscribe at any time.

2.6 We may suspend or close your Account at any time if you are in breach of the terms of this Agreement. If we suspend or close your Account, you will not be able to purchase further Courses through us or use any of our other Services, and you may also lose access to your Account.

2.7 While we implement appropriate security measures, we cannot guarantee absolute security of your data.

Acquisition and Payment

3.1 You will be able to purchase a course directly using the Services. At the time you place your order, you must authorise your payment. We may take payment from you at any time between the placing of the order and making the content available.

3.2 When you indicate that you wish to purchase a course, you will be asked to make payment in full. Your purchase will not be complete, and you will not have a secured place on your desired course until you have made payment and received a confirmation email from us.

3.3 Payment may be made to us via our PayPal account or by debit or credit card.

3.4 Once we have received notification that you have paid, we will confirm the course and provide its access details via email. We may also notify the Teacher of your purchase and, where necessary, provide them with your contact details. By making a purchase, you confirm that you consent to us sharing your contact details with the Teacher.

3.5 At the point we confirm your purchase, a binding agreement will have been formed for the purchase of the course. Your purchase will always be subject to, and the course will be provided in accordance with, the Terms of the Teacher on the relevant listing.

3.6 Your order is an agreement to purchase the course content from us. There will be no contact of any kind between you and us unless and until we actually take payment from you. At any point until then, we may decline to provide the course to you without a specific reason. If we take payment and subsequently fail to provide the course for any reason, we will refund you in full. Please note that all refunds will be issued to the original method of payment used.

3.7 The prices payable for the Courses that you order are clearly listed on the Website or application on which you complete your purchase. If, by mistake, we have underpriced a course, we will not be able to provide that course to you at the stated price.

3.8 All prices are expressed as inclusive of any VAT payable unless otherwise stated.

3.9 If any payment is not received by the due date, we reserve the right to charge interest on the outstanding amount at a reasonable rate permitted by law.

3.10 We reserve the right to cancel any order where a pricing error has occurred, even after payment has been made, and will provide a full refund in such cases.

Cancellations and Refunds

4.1 You have the right to cancel your order up to 14 days after your order has been delivered; however, you must provide a valid reason for cancellation. This timeframe allows you a conditional right to cancel. If you access or begin a Course within the 14-day cancellation period, you acknowledge and agree that you waive your right to cancel and will no longer be eligible for a refund.

4.2 To cancel, simply email us at info@hfonline.org or call us on 02037446845 with your order details, and we will take appropriate action.

4.3 Any refund may take up to 14 days to process. Refunds may be refused where a significant portion of the Course has been accessed or completed, including but not limited to cases where 50% or more of the Course content has been consumed.

4.4 Discounts and promotional offers, including but not limited to coupons, are applicable solely to selected courses or certificates as expressly designated in the respective offer. The list of eligible courses is subject to variation, and certain courses may be excluded at the sole discretion of the Company. By purchasing any course or certificate using a promotional offer, you acknowledge and agree that the discount is limited exclusively to the courses specified in the offer at the time of purchase. No claims or disputes shall be entertained concerning the exclusion of particular courses from the offer.

4.5 Courses or memberships purchased at a discounted or promotional price may be subject to additional restrictions, including limitations on refunds, unless otherwise stated.

4.6 Promotional offers may be subject to time limitations and may expire without notice unless otherwise specified.

4.7 A Course may be exchanged once, provided that no certificate has been issued for that Course. Once exchanged, the Course cannot be exchanged again.

Course Content and Products

5.1 The course material will be provided in accordance with the course description and, subject to our right to revise or remove any material, will be accessible for the duration of the course. It will not be accessible (except for a limited period at our discretion) after the course is complete. It is strongly advised that you download all available material during the term of the course.

5.2 We always endeavour to ensure that the Teachers who list their Courses are providing Courses of a high standard, but we hold no responsibility or liability to you if the course does not meet your learning requirements or you deem it to be unsatisfactory in any way, and your right of action or claim will be against the Teacher.

5.3 We will use reasonable endeavours to resolve any technical issues which prevent or restrict access to the material during the course. Access may, from time to time, be restricted or interrupted to allow for repairs, maintenance, or the introduction of new facilities or Services.

5.4 We have no legal responsibility to compensate you should you lose or delete downloadable material during or after the course, although, at our discretion, we may seek to assist in its recovery.

5.5 Where a material element of the Course is not delivered in accordance with the description, our sole obligation will be to re-perform or correct the relevant part of the Course where reasonably possible.

5.6 We are not responsible for technical issues arising from your device, internet connection, or system configuration which may affect access to the Services.

5.7 We will provide the Services with reasonable care and skill and in accordance with generally accepted industry standards.

5.8 We do not guarantee uninterrupted or continuous availability of the Services.

Breach of Agreement

6.1 We may suspend your Account at any time should you be in breach of these Terms. Additionally, if you have not registered with us, we may suspend your access to the Services if we believe you to be in breach of this Agreement.

6.2 If we choose to suspend your Account or access to our Services for any reason, we may refuse to provide you with any Services or the right to purchase further Courses. If you attempt to circumvent this clause by creating a new Account, we reserve the right to terminate our Agreement with you and any existing Account you may own.

6.3 We may terminate this Agreement immediately by written notice if:
(a) you become insolvent or bankrupt;
(b) you cease or threaten to cease business;
(c) any similar event occurs affecting your financial position.

6.4 We reserve the right to suspend or terminate your Account if we reasonably suspect account sharing, misuse, or unauthorised access to the Services.

6.5 In the event of termination due to breach of these Terms, no refunds will be issued.

Consumer-Generated Content

7.1 We may provide opportunities for users to post content via our Services (“Content”).

7.2 We may remove Content from our Websites or applications at any time, for any reason, but in particular, Content which does not comply with our standards.

7.3 By publishing any Content via our Services, you confirm that:

7.3.1 You are the author of the Content;

7.3.2 You own all of the intellectual property rights in the Content (unless the Content solely consists of information).

7.4 You will be held responsible for any Content that you publish via our Services and will be personally liable for all claims concerning defamation, breach of intellectual property, privacy, or any other claim arising from your Content.

7.5 You agree to indemnify us in relation to any liability we may suffer as a result of any claims concerning defamation, breach of intellectual property, privacy, or any other claim arising from your Content.

7.6 You agree that you will not publish any offensive, false, misleading, defamatory, fraudulent, or illegal Content.

7.7 In particular, you agree not to publish (or otherwise use our Service to distribute) any Content or engage in any activities which:

7.7.1 promote racism, bigotry, hatred, or physical harm of any kind against any group or individual;

7.7.2 harass any person or advocate the harassment of any person;

7.7.3 display or promote pornographic or sexually explicit material of any kind;

7.7.4 do anything or promote any conduct that is abusive, threatening, obscene, defamatory, or libellous;

7.7.5 is illegal, infringes intellectual property rights, defames any person, breaches confidentiality, or promotes any illegal activities;

7.7.6 promote illegal or unauthorised copying of another’s copyright work, such as providing pirated computer programs or links to them, providing information to circumvent manufacturer-installed copy-protection devices, or providing pirated music or links to pirated music files;

7.7.7 provide instructional information about illegal activities, such as making or buying illegal weapons, violating someone else’s privacy, or creating computer viruses;

7.7.8 contain or be subject to restricted or password-only access pages, or hidden pages or images (those not linked to from another accessible page);

7.7.9 solicit passwords or personally identifying information from other users for commercial or unlawful purposes;

7.7.10 involve the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;

7.7.11 promote information that you know to be inaccurate or misleading in any way;

7.7.12 contain sensitive information, e.g. names or personal contact details; or

7.7.13 amount to commercial activities and/or sales, such as contests, sweepstakes, barter, advertising, and pyramid schemes;

7.7.14 involve uploading any files using our Services that contain viruses, corrupted files, malicious code, or any other similar software or programs that may damage the operation of another’s computer;

7.7.15 access our Services using automated means (such as harvesting bots, robots, spiders, or scrapers) without our consent;

7.7.16 solicit log-in information or access an account belonging to someone else;

7.7.17 bully, intimidate, or harass any user of our Services;

7.7.18 do anything unlawful, misleading, malicious, or discriminatory;

7.7.19 do anything to disable or impair the proper working of the Services;

7.7.20 do anything to suggest, express, or insinuate that statements made by you are endorsed by us;

7.7.21 impersonate any other person in any profile, whether or not that other person is a user of the Services.

7.8 We reserve the right to remove any Content from our Services at any time and for any reason.

Our Right to Take-Down

8.1 We will endeavour to identify and remove any Content that is defamatory or infringes on intellectual property rights when notified; however, we cannot be held responsible if you fail to provide the relevant information.

8.2 Should you believe that any Content which is made available via our Services is defamatory or infringes your intellectual property rights, you should notify us in writing or by email at info@hfonline.org, including the following:

8.2.1 Your full name and contact details, including postal address, telephone number, and e-mail address;

8.2.2 The exact URL or Service at which the defamatory or infringing Content appears;

8.2.3 The Content that you believe is defamatory or infringes intellectual property rights;

8.2.4 The reasons that you believe the Content is defamatory or infringes intellectual property rights;

8.2.5 A statement confirming that you are authorised to act on behalf of the claimant or rights holders; and

8.2.6 A signed declaration of truth in respect of the information in the notice.

8.3 Any statement made under this clause may be used in court proceedings.

8.4 If you come across any offensive, false, or damaging material, or if you are subject to any form of abuse or harassment, please contact us immediately via email at info@hfonline.org.

Prohibited Uses and Offences

9.1 You agree not to upload any files or post or publish any using our Services that contain viruses, corrupted files, or malicious code or any other similar software or programs that may damage the operation of another’s computer.

9.2 You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Services, the server on which our Services are stored or any server, computer or database connected to our Services. You must not attack our Services via a denial-of-service attack or a distributed denial-of-service attack. 

9.3 We will not be held legally responsible for any loss or damage caused by viruses, a distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Services.

Our Liability

10.1 We will not be held legally responsible to you for any business, financial or economic loss or for any consequential or indirect loss such as loss to reputation, lost bargain, lost profit, loss of anticipated savings or loss of opportunity arising as a result of any Services we provide to you under, or in any other way connected with, this Agreement (whether suffered or incurred as a result of our negligence or otherwise) except in the case of fraud, wilful concealment or theft. 

10.2 For the avoidance of doubt, the liability excluded under clause 10.1 includes any loss arising from your dealings with any Teacher or arising from the Courses, and we shall have no liability to you whatsoever for any act or omission of the Teacher in connection with the Courses or in relation to the Courses themselves. 

10.3 Our liability to you for all losses under these Terms (subject to any liability in accordance with clause 10.5 below) is limited to the total amount you have paid for Courses you have purchased with us.

10.4 No claim may be brought against us in relation to a Course more than 12 months following the date on which you purchased the relevant Course.

10.5 Nothing in this agreement limits or excludes our liability for death or personal injury arising as a result of our negligence, or for fraud or fraudulent misrepresentation.

10.6 You agree that the above exclusions of liability are reasonable in all the circumstances, especially in light of the fact that our legal obligations under this Agreement include only the provision of the Content and responsibility for the Course lies solely with the Teacher for whom we act only as a distributor in a limited capacity.

10.7 Although we always endeavour to offer you the best service possible, we cannot guarantee that the Services will meet your requirements. We cannot guarantee that the Services will be fault-free. If you identify a fault with our Services, please report it to us and we will attempt to correct the fault as soon as possible.

10.8 Access to our Services may be occasionally restricted or interrupted to allow for repairs, maintenance or the introduction of new facilities or Services. We will endeavour to restore the service as soon as possible. Access to the Services may be restricted whether or not you are registered with us. Any such restrictions or interruptions shall not constitute a breach by us of these Terms.

Ownership of Rights

11.1 The format and Content of our Services and all content comprised in a Course is protected by the United Kingdom and international copyright, and we and the Teachers reserve all rights in relation to our copyright whether owned or licensed to us. All rights are reserved to any of our registered and unregistered trademarks (whether owned or licensed to us) which appear on our Services or Courses. 

11.2 Course material is provided for personal use and may not be copied, sold, shared, resold or licensed to any other party.

11.3 Our Services, Websites, applications and other materials may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our expressed written consent. You may not systematically extract and/or re-use parts of the contents of the Services, Websites, applications or other materials without our expressed written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or multiple times) for re-utilisation of any substantial parts of our Services, Websites, applications or materials without our expressed written consent. 

International Use

12.1 We cannot guarantee that our Services and the Courses we offer are appropriate or available for use in locations outside the United Kingdom, and accessing our Services from territories where its contents are illegal or unlawful is prohibited. If you choose to access our Services from locations outside the United Kingdom, you do so at your own discretion and are responsible for compliance with local laws.

12.2 You must comply with all foreign and local laws and regulations which apply to your use of our Services in the country in which you are physically located, including without limitation, consumer law, export control laws and regulations.

Other Important Terms and Conditions

13.1 These conditions are governed by and understood in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

13.2 If you breach our Terms and we decide to take no action or neglect to do so, then we will still be entitled to take action and enforce our rights and remedies for any other breach.

13.3 We will not be held legally responsible for any breach of these Terms and Purchase caused by circumstances beyond our reasonable control.

13.4 We may revise/update the Content and format of the Services, Websites, applications and materials, at any time, without notice.

13.5 If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

13.6 Both parties agree to keep confidential any information obtained in connection with the Services and not to disclose such information to any third party unless required by law or with prior written consent.

Subscriber Warranties, Rights, Representations, & Obligations

• You will be authorised a limited, non-exclusive, revocable, non-transferable, and non-sublicensable right of access to services that apply to the Subscriber’s Subscription Type, subject to the following Terms of Use.
• By consenting to provide access, we are not obligated to maintain the Website or its current form. We reserve the right to change, enhance, modify, or upgrade any service and convert your subscription to a new version at any time at the Company’s sole discretion. These changes will be applied as long as they are not detrimental to your use of the services (unless the change is essential for business or outside the Company’s control; in these situations, we will provide clarification), and you will be notified in advance.
• You must follow any rules or regulations regarding Subscriber Conduct published by Academy for Health & Fitness. These rules and regulations are hereby integrated into the Terms of Use by reference. We reserve the right to restrict your access to any service if you are unable to abide by these Terms of Use or lack the credibility to do so, as per the Company’s review.
• We may, but are not obligated to, monitor the Services or any part thereof, or oversee compliance with the Terms of Use at our sole discretion.

You and any other Subscribers added to the membership (“Authorised End Users” or “Multi-User Subscriptions”) commit, acknowledge, and accept that:

• Third parties should not be given access privileges;
• You must follow the applicable laws and regulations when using the services;
• The Services or any component thereof cannot be rented, leased, sublicensed, resold, distributed, transferred, copied, or modified;
  You do not have the authority to reverse engineer or seek to construct the source code from the object code made available hereunder, nor decompile, create, or attempt to create the source code from the object code made available hereunder;
• It is prohibited to copy, distribute, edit, publicly display, publicly perform, republish, download, store, or transmit the Services or any part thereof;
• Academy for Health & Fitness is not responsible for obtaining, installing, operating, or maintaining the necessary hardware and software, along with ensuring network connections and telecommunication lines required to access and use the Services;
• The Services must not be used in any way or in conjunction with any content, data, hardware, software, or other materials that may infringe or violate any third-party patent, copyright, trade secret, trademark, or any intellectual property right, or that may constitute defamation, libel, invasion of privacy, or violation of the right of publicity or other third-party rights, or otherwise violate any law.

14.1 Right to Cancel Order

Some exclusive courses are not included in subscription packages. Those courses are only available for singular purchases. The following policies are applicable for such courses:

• You must cancel the order within 14 days after the order has been delivered. However, it is mandatory to provide a proper reason for cancelling. This 14-day period grants a conditional right to cancel.
• Cancellation process: Simply email us at info@hfonline.org or call us on 02037446845 with the order details to cancel the order.

The subscriber can only have 30 active courses at any time.

14.2 Right to Cancel Membership

Academy for Health & Fitness memberships are renewed after 12 months. However, if you wish, you can cancel your membership at any time from your account.

After cancellation, you will lose access to all courses you enrolled in during your Academy for Health & Fitness membership at the end of your billing period.

You cannot view future classes or add new courses after cancellation. However, you may view recordings of classes you have already attended.

To delete your Academy for Health & Fitness account, please contact Academy for Health & Fitness support.

14.2.1 Where a subscription renews automatically, you acknowledge that no refunds will be issued after the renewal has taken place, except where required by law.

14.3 Cancellation Related Changes

1. Academy for Health & Fitness membership can be cancelled at any time. 

• You can confirm the cancellation over the phone or directly from your profile.
• You can also cancel membership and benefits by going to the Membership and Payments tab, where you will find options such as pausing membership or switching to a lower-cost plan.
• If you sign up for Academy for Health & Fitness through a third-party account (for example, an app store) as a payment method and want to cancel membership, cancellation may need to be done through the third party. You can visit your account with the applicable third party, turn off the auto-renewal option, or unsubscribe from the Academy for Health & Fitness service.

2. A cancellation feature is included in the Members Area to make the cancellation process convenient for members. Membership can also be terminated by completing and returning the cancellation form.
3. The right to terminate services:

• If you fail to comply with the Terms and Conditions, including payment obligations, Academy for Health & Fitness reserves the right to terminate access to the Services.
• You may receive a letter regarding termination of Services. In addition, you will receive a refund (for the amounts paid in advance) for not receiving the remaining services.

4. You will have the opportunity to renew it at any time in the future, even after cancelling the membership. If you decide to renew, your account will be charged for the following year. The plan you will be provided is the one you cancelled previously. 

5. The current subscription will continue until the end of its present term and then switch to the One Course Plan if you select a low-price plan known as a ‘One Course Plan’.
6. Academy for Health & Fitness reserves the right to modify its service plans and prices at any moment. 

Any changes in pricing will be shared in advance by Academy for Health & Fitness via the membership and payments user interface, the members’ user interface, or other reasonable means, such as email. Such subscription pricing changes will take effect at the beginning of the next subscription month after the price change date. Therefore, we recommend reading any pricing change message carefully as a precaution. Please contact us if you have any payment-related or other membership questions.

7. There will be no refunds or credits for partial membership periods, lessons, or Courses.

If there is incorrect content, pricing, course materials, assignment retakes, certificates, or other optional course content from the members’ area, checkout page, or any other cause deemed valid by Academy for Health & Fitness, only then will a refund be considered.

When a subscription is renewed, including purchases made via promotional communications, email, SMS, or any other method, there will be no refunds unless a reasonable cause is presented, as defined by incorrect content pricing or other circumstances outlined in the Terms of Use.

14.4 Lifetime or long-term access memberships are non-refundable once accessed, except where required by law. Academy for Health & Fitness reserves the right to revoke access where these Terms are breached.

14.5 Lifetime access includes access to all available courses and future additions, subject to these Terms. This access is non-transferable and may be revoked in the event of a breach of these Terms.