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Learn how to make a genuine difference in your life by taking our popular Service Helpdesk & Technical Support. Our commitment to online learning and our technical experience has been put to excellent use within the contents of these educational modules. By enrolling today, you can take your knowledge of Customer support to a whole new level and quickly reap the rewards of your study in the field you have chosen.
We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.
Please Note that Service Helpdesk & Technical Support provides valuable and significant theoretical training for all. However, it does not offer official qualifications for expert practices. Always check details with the appropriate authorities or management.
By completing the training in Service Helpdesk & Technical Support, you will be able to significantly demonstrate your acquired abilities and knowledge of Customer support. This can give you an advantage in career progression, job applications, and personal mastery in this area.
This course is designed to provide an introduction to Customer support and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Full-time and part-time learners are equally supported and it can take just 20 to 30 hours to gain accreditation, with study periods being entirely customisable to your needs.
Certificate of AchievementÂ
Endorsed Certificate of Achievement by the Quality Licence Scheme
An endorsed certificate will be issued for the learners as proof of their achievement after the completion of this course.
After successful course completion, learners will be able to order an endorsed certificate as proof of their new achievement. Only for £119 you can order and get endorsed certificates delivered to your home. International students have to pay an extra £10 as a postage charge.
CPD QS Acknowledged Certificate from HF Online
The learners have to successfully complete the assessment of this course to achieve the CPD QS certificates. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39.
EndorsementÂ
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an acknowledged qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Assessment Method
You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass the exam and achieve Quality Licence Scheme endorsed certificates.
Our expert trainers will assess your assignment and give you feedback after you submit the assignment.Â
Module 01: Managing Interoffice Calls and Voicemail | |||
Managing Interoffice Calls and Voicemail | 00:10:00 | ||
Module 02: Aspects of Phone Etiquette | |||
Aspects of Phone Etiquette | 00:31:00 | ||
Module 03: Business Telephone Skills | |||
Business Telephone Skills | 00:21:00 | ||
Module 04: Building Rapport Over the Phone | |||
Building Rapport Over the Phone | 00:24:00 | ||
Module 05: Inbound and Outbound Calls | |||
Inbound and Outbound Calls | 00:16:00 | ||
Module 06: Active Listening and Managing Tough Callers | |||
Active Listening and Managing Tough Callers | 00:28:00 | ||
Module 07: Mail Services and Shipping | |||
Mail Services and Shipping | 00:25:00 | ||
Module 08: Intra Organisation Dealings | |||
Intra Organisation Dealings | 00:35:00 | ||
Module 09: Problem Solving over the Phone | |||
Problem Solving over the Phone | 01:04:00 | ||
Module 10: Record Keeping and Filing Systems | |||
Record Keeping and Filing Systems | 00:30:00 | ||
Module 11: Business Writing Skills | |||
Business Writing Skills | 00:42:00 | ||
Module 12: Organisational Skills | |||
Organisational Skills | 00:25:00 | ||
Module 13: Communication Skills | |||
Communication Skills | 00:27:00 | ||
Module 14: Customer Relationship Management | |||
Customer Relationship Management | 00:42:00 | ||
Module 15: Effective Planning and Scheduling | |||
Effective Planning and Scheduling | 00:46:00 | ||
Module 16: Invoicing/Petty Cash | |||
Invoicing/Petty Cash | 00:27:00 | ||
Order Your Certificate | |||
Claim Your QLS Certificate | 00:00:00 |
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