Online Mediation and Alternative Dispute Resolution
Online Mediation and Alternative Dispute Resolution is a CPD-accredited course for aspiring mediators, conflict resolution professionals, workplace support staff, and people in the fitness industries seeking a recognised certificate. This course introduces anger management, conflict resolution, mediation basics, and ADR skills to support calmer communication and effective dispute handling.
Online Mediation and Alternative Dispute Resolution
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1 Year Access 
Intermediate
10 Students -
3 hours, 54 minutes
- Original price was: £415.£25Current price is: £25. ex VAT
- 1 year
- Intermediate
- Number of Units20
- Number of Quizzes0
- 3 hours, 54 minutes Gift this course
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Online Mediation and Alternative Dispute Resolution – CPD Accredited
Workplace conflict is common in the UK, with Acas reporting that 44% of working-age adults in Great Britain experienced conflict at work in the last 12 months. That makes mediation and dispute resolution skills highly valuable across professional settings, including fitness, coaching, customer-facing, and team-based roles.
This Online Mediation and Alternative Dispute Resolution course helps you understand anger management, conflict resolution, mediation principles, and practical ADR approaches. You will learn how to identify conflict triggers, manage difficult conversations, reduce tension, and support positive outcomes before disputes escalate.
By completing this CPD-accredited course, you can strengthen your communication, leadership, client-handling, and workplace problem-solving skills. It is ideal for fitness industry professionals and anyone who wants to build confidence in handling conflict calmly, professionally, and effectively.
Course Description
This Online Mediation and Alternative Dispute Resolution course is designed to provide a essential understanding of mediation, anger management, conflict resolution, and alternative dispute resolution methods. It is ideal for learners in the fitness industry and other people-facing roles who want to manage disagreements professionally and build stronger communication skills.
Throughout this CPD-accredited course, you will explore how conflict develops, how anger affects behaviour, and how mediation techniques can help reduce tension before situations escalate. You will also learn practical approaches to handling difficult conversations, encouraging cooperation, and supporting fair outcomes in workplace or client-based disputes.
In addition to conflict-handling skills, this course helps you improve confidence, emotional control, active listening, and professional communication. These skills can support your career growth by helping you deal with clients, colleagues, teams, and challenging situations more calmly and effectively.
Learning Outcomes
By completing this Online Mediation and Alternative Dispute Resolution course, you will:
- Develop strong communication skills to manage difficult conversations calmly and professionally
- Understand the key principles of mediation and alternative dispute resolution
- Identify common causes of anger, conflict, disagreement, and workplace tension
- Apply anger management techniques to reduce stress, tension, and emotional reactions
- Use practical conflict resolution strategies to support fair and positive outcomes
- Build confidence in handling disputes with clients, colleagues, teams, or service users
- Improve active listening, empathy, emotional awareness, and problem-solving skills
- Understand how mediation can prevent conflicts from escalating further
- Promote respectful, professional, and solution-focused communication in challenging situations
- Strengthen conflict-handling skills for fitness, coaching, customer service, and other people-focused roles
Why People Love This Course?
- CPD-accredited certification, supporting your professional development and CV
- Learn essential mediation and alternative dispute resolution techniques online
- Build confidence in handling anger, conflict, complaints, and difficult conversations
- Suitable for fitness professionals, coaches, team leaders, customer service staff, and workplace support roles
- Improve communication, active listening, emotional control, and problem-solving skills
- Flexible online learning, allowing you to study anytime and anywhere
- Strengthen your ability to manage disputes with clients, colleagues, or team members
- Gain useful conflict-handling skills that can support career growth in people-focused industries
- Learn how to reduce tension, prevent escalation, and promote positive outcomes
- Complete the course and receive a recognised CPD-accredited certificate upon successful completion
Why Study This Course?
Whether you work in the fitness industry, customer service, management, coaching, or any people-focused role, this Online Mediation and Alternative Dispute Resolution course helps you build essential skills for handling conflict professionally.
As a CPD-accredited conflict resolution course, it is designed to improve your understanding of anger management, mediation techniques, and alternative dispute resolution methods. You will learn how to manage difficult conversations, reduce tension, and support fair outcomes in challenging situations.
This course can strengthen your confidence, communication, and problem-solving abilities, helping you deal more effectively with clients, colleagues, team members, or workplace disputes. It is a valuable choice for anyone looking to improve professional relationships and grow in conflict-handling roles.
Who is this course for?
This Online Mediation and Alternative Dispute Resolution course is ideal for individuals who want to develop essential conflict resolution, anger management, and mediation skills for professional or client-facing environments.
It is suitable for:
- Fitness professionals handling client disagreements
- Coaches managing team or client conflict
- Trainers improving workplace communication skills
- Customer service staff handling complaints
- Team leaders managing workplace disputes
- HR staff supporting conflict resolution
- Beginners learning mediation and ADR basics
- Anyone improving anger management skills
Requirements
There are no specific prerequisites to enrol in this Online Mediation and Alternative Dispute Resolution course. Anyone interested in learning conflict resolution, anger management, and mediation skills can take this course.
The course is fully accessible from any internet-enabled smart device, allowing you to study online from the comfort of your home and at your own pace.
All you need is basic literacy, a passion for learning, and to be over the age of 16.
CPD Certification
After successfully completing the Online Mediation and Alternative Dispute Resolution course, you will qualify for a CPD Certificate as proof of your continued professional development and achievement. This certificate can enhance your professional profile and showcase your commitment to building relevant skills and knowledge. You can receive your digital certificate for only £10, or request a printed hard copy sent by post for just £29 or both for £39.
Assessment
For assessing your learning, you have to complete an automated MCQ exam. It is required for the students to score at least 60% to pass the exam and fulfil the Quality Licence Scheme-endorsed certificate criteria. Learners can apply for the certificate after they clear the exam.
There are assignment questions provided at the end of the course. You are suggested to complete the questions to enrich your understanding of the course. You can complete this according to your preferred time. The expert tutor will provide feedback on your performance after assessing your assignment.
Job Opportunities
The Online Mediation and Alternative Dispute Resolution course is a knowledge-based CPD-accredited training designed to build strong foundations in mediation, anger management, and conflict resolution. While it does not provide a professional licence, it can support entry-level and supportive roles across fitness, customer service, HR, wellbeing, and people-focused workplaces.
- Conflict Resolution Assistant
Supports teams by helping manage disagreements, improve communication, and encourage calm solutions in workplace settings.
Average UK salary: £20,000–£28,000 per year - Mediation Support Assistant
Assists mediation professionals with case preparation, communication, documentation, and basic dispute resolution support.
Average UK salary: £22,000–£30,000 per year - Fitness Centre Supervisor
Manages client concerns, staff communication, and everyday disputes within gyms, studios, or fitness centres.
Average UK salary: £22,000–£32,000 per year - Customer Service Advisor
Handles complaints, difficult conversations, and customer issues using professional communication and conflict management skills.
Average UK salary: £20,000–£27,000 per year - Team Leader
Supports staff performance, manages workplace tension, and encourages positive communication within teams or departments.
Average UK salary: £24,000–£35,000 per year - HR Assistant
Supports employee relations, workplace communication, complaint handling, and basic conflict resolution processes.
Average UK salary: £22,000–£30,000 per year - Wellbeing Support Worker
Helps individuals manage stress, emotional challenges, and communication difficulties in supportive professional environments.
Average UK salary: £21,000–£30,000 per year - Community Support Worker
Supports people in resolving everyday issues, improving communication, and accessing appropriate community services.
Average UK salary: £20,000–£29,000 per year - Client Relationship Officer
Maintains positive client relationships by addressing concerns, resolving issues, and improving service satisfaction.
Average UK salary: £24,000–£35,000 per year - Workplace Support Coordinator
Helps coordinate staff support, manage concerns, and promote a respectful, solution-focused working environment.
Average UK salary: £24,000–£34,000 per year
Frequently Asked Questions
What does Online Mediation and Alternative Dispute Resolution cover?
This course covers anger management, conflict resolution, mediation basics, and alternative dispute resolution methods. It helps learners understand how conflicts develop and how to manage difficult situations calmly and professionally.
Is Online Mediation and Alternative Dispute Resolution suitable for beginners?
Yes. This course is suitable for beginners with no previous mediation or ADR experience. It introduces key concepts step by step, making it accessible for fitness professionals, coaches, customer service staff, and workplace support roles.
Can I study this mediation and ADR course online?
Yes. This course is delivered online, allowing you to study from home using any internet-enabled smart device. You can learn at your own pace and fit study around work or personal commitments.
Will I receive a certificate after completing this course?
Yes. After successfully completing the course, learners can receive a CPD-accredited certificate. This certificate can support your professional development and help strengthen your CV.
Does this course qualify me as a professional mediator?
No. This is a knowledge-based CPD course and does not provide a professional mediation licence. However, it can help you build useful foundations in mediation, conflict resolution, and anger management.
Who is this course best for?
This course is ideal for fitness industry professionals, coaches, trainers, customer service staff, HR assistants, team leaders, managers, and anyone who deals with people, complaints, or workplace disagreements.
What skills will I gain from this course?
You will develop communication, active listening, emotional control, anger management, problem-solving, and dispute resolution skills. These skills can help you manage conflict more confidently in professional settings.
Can this course help in the fitness industry?
Yes. Fitness professionals often deal with clients, teams, complaints, and stressful situations. This course can help you manage conflict, improve client relationships, and create a calmer professional environment.
How can this course benefit my career?
This course can improve your confidence in handling difficult conversations, resolving disputes, and supporting positive communication. These skills are valuable in fitness, customer service, HR, management, coaching, and support roles.
Why should I study Online Mediation and Alternative Dispute Resolution?
Conflict can affect teamwork, client satisfaction, and workplace performance. This course helps you understand how to reduce tension, manage anger, and use mediation techniques to support fair, respectful, and essential outcomes.
Course Curriculum
| Introduction | |||
| Anger Management & Conflict Resolution Program Introduction video | 00:04:00 | ||
| Anger Management Module 1 | |||
| Anger Management Module 1 Video 1 | 00:13:00 | ||
| Anger Management Module 1 Video 2 | 00:14:00 | ||
| Anger Management Module 1 Video 3 content 1 part A | 00:15:00 | ||
| Anger Management Module 1 Video 4 content 1 part B | 00:15:00 | ||
| Anger Management Module 1 Video 5 content 1 part C and content 2 | 00:14:00 | ||
| Anger Management Module 1 Video 6 content 3 | 00:05:00 | ||
| Anger Management Module 1 Video 7 content 4 | 00:11:00 | ||
| Anger Management Module 1 Video 9 | 00:05:00 | ||
| Anger Management Module 2 | |||
| Anger Management Module 2 Video Part 1 content 6 | 00:16:00 | ||
| Anger Management Module 2 Video Part 2 conflict resolution | 00:17:00 | ||
| Anger Management Module 2 Video Part 3 manage and resolve anger communication | 00:10:00 | ||
| Anger Management Module 2 Video Part 4 manage and resolve anger forgiveness | 00:15:00 | ||
| Anger Management Module 3 | |||
| Anger Management Module 3 Video part 1 content 7 part A | 00:14:00 | ||
| Anger Management Module 3 Video part 2 content 7 part B | 00:16:00 | ||
| Anger Management Module 3 Video part 3 content 8 part A | 00:10:00 | ||
| Anger Management Module 3 Video part 4 content 8 part B | 00:17:00 | ||
| Anger Management Module 3 Video part 5 content 8 part C | 00:16:00 | ||
| Anger Management Module 3 Video part 6 legal issues & aftercare | 00:07:00 | ||
| Certificate | |||
| Order Your Certificate | 00:00:00 | ||