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Learn new skills and develop your professional knowledge with the Principles of Customer Service and learn from home at a pace that suits you. The Principles of Customer Service has been expertly designed for you to complete through distance e-learning and achieve a professional qualification all without leaving your own home!
Successful completion of the Principles of Customer Service will see you achieve a CPD certified qualification which will add significant weight to your CV and impress potential employers when applying for new jobs.
Once you enrol on the Principles of Customer Service, you will have full course access for one year, meaning you are free to complete the Principles of Customer Service at a pace that suits you. Enrol on the Principles of Customer Service now and start studying using any internet-enabled device including computers, tablets, and smartphones.
With 24/7 student support offered to you on the Principles of Customer Service, you can be sure of quick and comprehensive assistance whenever you need it.
Enrol now on the Principles of Customer Service and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job!
Upon successful completion of the course, you will receive proper certification that is recognised all over the UK as well as internationally. The PDF certificate is £10 which you can download instantly upon completing the course or you can order it via online. You can also receive an original printed copy of the certificate for showcasing your achievement anywhere and everywhere, which will be sent to you by post. The postal fee for this printed copy is only £29, with no additional fees or expense.
The Principles of Customer Service has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Principles of Customer Service.
Enrol on the Principles of Customer Service and learn a new professional skill from anywhere, at any time!
Enrol on the Principles of Customer Service with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Principles of Customer Service without any delay.
We only ask that all students have a passion for learning and literacy, and be over the age of 16.
Complete the Principles of Customer Service online from your computer, tablet, or smartphone, and learn in a way that suits you.
Understanding Customer Service | |||
Understanding Customer Service | 00:17:00 | ||
Identifying Customer Expectations | 00:06:00 | ||
Providing Excellent Customer Service | 00:07:00 | ||
Focusing on the Customer | |||
Focusing on the Customer | 00:08:00 | ||
Customer Service and the Telephone | |||
Customer Service and the Telephone | 00:08:00 | ||
Handling Complaints | |||
Handling Complaints | 00:12:00 | ||
Enduring Stress | |||
Enduring Stress | 00:13:00 | ||
Business Communication | |||
Identifying Basic Communication Techniques | 00:09:00 | ||
Formal and Informal Communication | 00:02:00 | ||
Verbal and Non-verbal Communication | |||
Describing Verbal and Non-verbal Communication | 00:04:00 | ||
Understanding Body Language | 00:05:00 | ||
Making Effective Presentations | 00:10:00 | ||
Fundamentals of Productive Meetings | 00:08:00 | ||
Written Communication | |||
Written Communication | 00:13:00 | ||
Electronic Communication | |||
Electronic Communication | 00:19:00 | ||
Communicating with Graphics | |||
Creating Graphics for Business Communication | 00:04:00 | ||
Communicating Static Information | 00:03:00 | ||
Communicating Dynamic Information | 00:03:00 | ||
Effectively Working for Your Boss | |||
Representing Your Boss | 00:06:00 | ||
Communicating Your Boss’s Decisions | 00:03:00 | ||
Supporting Your Boss and Colleagues | 00:04:00 | ||
Building a Partnership with Your Boss | 00:13:00 | ||
Identifying Goals | |||
Identifying Goals | 00:10:00 | ||
Effective Energy Distribution | |||
Energy Distribution | 00:09:00 | ||
Time Logs | 00:11:00 | ||
Working with Your Personal Style | |||
Personal World View | 00:10:00 | ||
Strengths | 00:09:00 | ||
Building Your Toolbox | |||
A Building Your Toolbox | 00:10:00 | ||
Establishing Your Action Plan | |||
Establishing Your Action Plan | 00:11:00 | ||
Certificate | |||
Order Your Certificate | 00:00:00 |
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