Housing Officer
Housing Officer course for aspiring housing officers, social housing assistants, tenant support workers and property management staff, with a CPD-accredited certificate.
Learn tenant selection, rent arrears, housing maintenance, resident involvement, anti-social behaviour handling and career pathways in social housing management.
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Housing Officer
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This course includes:
Access1 Year Access
Skill Level-
Duration3 hours, 21 minutes 
Students19 Students
CPD Point10
- Original price was: £415.£25Current price is: £25. ex VAT
- 1 year
- Level 5
- Number of Units8
- Number of Quizzes0
- 3 hours, 21 minutes Gift this course
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Housing Officer – CPD Accredited
With around 17% of UK households living in the social rented sector, skilled housing professionals play a vital role in supporting tenants, managing homes and maintaining safer communities.
This Housing Officer course is designed to help you build essential knowledge of social housing, tenant selection, rent arrears, property maintenance, resident involvement and anti-social behaviour management. You will learn how housing officers support tenants, protect rental income, promote safe housing standards and handle day-to-day challenges in social housing services.
By completing this CPD-accredited course, you can strengthen your CV, improve your confidence in housing-related roles and prepare for opportunities as a housing officer, tenant support worker, housing assistant or social housing manager. It is a valuable step for anyone looking to enter or progress in the UK housing sector.
Course Description
This Housing Officer course is designed to provide a clear understanding of social housing, tenant management and housing support services, making it an ideal course for anyone looking to build a career in the UK housing sector.
Throughout this CPD-accredited Housing Officer course, you will develop essential knowledge of tenant selection, tenancy management, rental income, rent arrears and the day-to-day responsibilities of a housing officer. You will also learn how to support residents, manage housing-related challenges and contribute to safe, well-maintained communities.
In addition to housing operations, this course helps you understand maintenance, safety, security, resident involvement and anti-social behaviour management. This knowledge can improve your confidence, strengthen your CV and prepare you for roles such as housing officer, housing assistant, tenant support worker or social housing manager.
Learning Outcomes
By completing this Housing Officer online course, you will:
- Understand the key principles of social housing and the role of housing officers in the UK
- Learn how to manage tenant selection, tenancy agreements and tenant relationships professionally
- Develop knowledge of rental income management, rent arrears and effective arrears handling
- Identify maintenance, safety and security responsibilities within social housing services
- Understand how to encourage resident involvement and build stronger tenant communities
- Learn practical approaches for dealing with anti-social behaviour in housing settings
- Improve your communication and problem-solving skills for tenant support roles
- Understand the career pathways and professional responsibilities of a social housing manager
- Build confidence to pursue roles such as housing officer, housing assistant or tenant support worker
Why People Love This Course?
- CPD-accredited certification, supporting your professional development in housing and tenant management
- Study a flexible Housing Officer online course with self-paced learning from anywhere
- Gain career-focused knowledge to strengthen your CV for roles such as housing officer, housing assistant, tenant support worker or social housing manager
- Learn essential topics including social housing, tenant selection, rent arrears, maintenance, safety, resident involvement and anti-social behaviour
- Build confidence in handling tenant communication, housing issues and community-based responsibilities
- Instant digital certificate upon completion, with the option to order a hard copy
- Flexible learning with no fixed deadlines, ideal for job seekers and working professionals
- Transparent pricing with no hidden fees
- Access dedicated tutor support on weekdays throughout your learning journey
- Fast assessment and instant results, helping you progress quickly
Why Study This Course?
Whether you are starting your career or looking to enter the UK housing sector, this Housing Officer course provides the essential knowledge and essential understanding needed to work confidently in social housing and tenant support roles.
As a comprehensive housing officer training course, it is designed to reflect real responsibilities in housing services, helping you understand tenant selection, tenancy management, rent arrears, housing maintenance, resident involvement and anti-social behaviour handling.
This course supports your progression into roles such as housing officer, housing assistant, tenant support worker or social housing manager, giving you a strong foundation to enter the social housing field or enhance your existing skills for professional development.
Who Is This Housing Officer Course For?
This course is ideal for individuals who want to start or progress in the UK housing sector, particularly in tenant support, social housing and property management roles.
It is suitable for:
- Beginners interested in housing service careers
- Aspiring housing officers seeking basic knowledge
- Housing assistants expanding professional housing skills
- Tenant support workers improving role-specific knowledge
- Property management staff entering social housing
- Job seekers exploring UK housing roles
- Anyone learning tenant and arrears management
Requirements
There are no specific prerequisites to enrol in this Housing Officer course. Anyone interested in social housing, tenant support or housing management can take this course.
The Housing Officer course is fully accessible from any internet-enabled smart device, so you can study online from the comfort of your home.
All you need is a passion for learning, basic literacy skills and to be over the age of 16.
CPD Certification
After successfully completing the Housing Officer course, you will qualify for a CPD Certificate as proof of your continued professional development and achievement. This certificate can enhance your professional profile and showcase your commitment to building relevant skills and knowledge. You can receive your digital certificate for only £10, or request a printed hard copy sent by post for just £29 or both for £39.
Assessment
For assessing your learning, you have to complete an automated MCQ exam. It is required for the students to score at least 60% to pass the exam and fulfil the Quality Licence Scheme-endorsed certificate criteria. Learners can apply for the certificate after they clear the exam.
There are assignment questions provided at the end of the course. You are suggested to complete the questions to enrich your understanding of the course. You can complete this according to your preferred time. The expert tutor will provide feedback on your performance after assessing your assignment.
Job Opportunities
The Housing Officer course is an online knowledge-based training designed to build a strong foundation in social housing, tenant management, rent arrears, housing safety and resident support. While it does not provide a professional licence, it can support your progression into entry-level and supportive roles across local authorities, housing associations, supported housing services and property management organisations.
- Housing Officer
Manages tenancies, supports residents with housing concerns and ensures housing services meet tenant needs professionally.
Average UK salary: £23,000–£35,000 per year - Housing Assistant
Supports housing teams with tenant applications, housing records, customer queries and general administrative service tasks.
Average UK salary: £22,000–£26,000 per year - Tenant Support Worker
Helps tenants manage housing issues, understand responsibilities and access suitable support for independent living.
Average UK salary: £20,000–£29,000 per year - Tenancy Officer
Oversees tenancy agreements, handles tenant communication and supports residents with rent or tenancy-related concerns.
Average UK salary: £23,000–£35,000 per year - Neighbourhood Housing Officer
Works with local communities, manages complaints and helps improve neighbourhood safety and resident satisfaction.
Average UK salary: £26,000–£36,000 per year - Rent Arrears Officer
Monitors unpaid rent, contacts tenants professionally and helps arrange repayment plans to reduce arrears.
Average UK salary: £24,000–£32,000 per year - Housing Support Officer
Provides housing guidance, essential assistance and ongoing support to vulnerable tenants or supported living residents.
Average UK salary: £20,000–£29,000 per year - Resident Liaison Officer
Communicates with residents during repairs, maintenance projects and housing updates to ensure smooth service delivery.
Average UK salary: £25,000–£35,000 per year - Social Housing Officer
Supports housing association services by helping tenants, managing housing issues and maintaining positive resident relationships.
Average UK salary: £26,000–£36,000 per year - Housing Manager
Leads housing teams, oversees service delivery and manages tenant support operations across housing organisations.
Average UK salary: £35,000–£45,000 per year
Frequently Asked Questions
What does the Housing Officer course cover?
This course covers social housing, tenant selection, tenant management, rental income, rent arrears, housing maintenance, safety, resident involvement and anti-social behaviour. It gives learners a strong introduction to the key responsibilities of housing officers and social housing professionals.
Is the Housing Officer course suitable for beginners?
Yes. This course is suitable for beginners who want to understand housing services, tenant support and social housing management. It is designed as an accessible introduction, so you do not need previous housing experience to enrol.
Can I study this Housing Officer course online?
Yes. The Housing Officer course is delivered online, allowing you to study from home at your own pace. You can access the learning materials from any internet-enabled device, making it flexible for busy learners.
Will I receive a certificate after completing the course?
 Yes. After completing the Housing Officer course, learners can receive a CPD-accredited certificate. This certificate can help demonstrate your learning and strengthen your CV for housing-related roles.
Does this course qualify me to become a housing officer in the UK?
This course provides knowledge-based training and does not guarantee employment or a professional licence. However, it can support your understanding of housing services and help you prepare for entry-level or support roles in the UK housing sector.
What jobs can this course help me work towards?
This course can support your progression towards roles such as housing officer, housing assistant, tenant support worker, tenancy officer, resident liaison officer, rent arrears officer or social housing support worker.
How is the Housing Officer course assessed?
The course usually includes an assessment or assignment to check your understanding of the learning materials. This helps you review key topics such as tenant management, rent arrears, maintenance, safety and resident involvement.
Who is this Housing Officer course best for?
This course is ideal for aspiring housing officers, housing assistants, tenant support workers, property management staff, job seekers and anyone interested in social housing, tenancy management or community support services.
Is housing management a good career area in the UK?
Yes. Housing management is an important career area in the UK, as social housing providers need skilled staff to support tenants, manage properties and maintain safer communities. This course can help you build relevant knowledge for the sector.
Why should I study the Housing Officer course?
This course helps you understand how housing officers support tenants, manage rent issues, deal with anti-social behaviour and maintain housing standards. It is a useful step for improving your confidence, developing sector knowledge and preparing for housing-related opportunities.
Course Curriculum
| Module 01: Introduction to Social Housing | |||
| Introduction to Social Housing | 00:16:00 | ||
| Module 02: Tenant Selection and Tenant Management | |||
| Tenant Selection and Tenant Management | 00:29:00 | ||
| Module 03: Managing Rental Income and Arrears | |||
| Managing Rental Income and Arrears | 00:25:00 | ||
| Module 04: Maintenance, Safety, and Security of Social Housing | |||
| Maintenance, Safety, and Security of Social Housing | 00:34:00 | ||
| Module 05: Resident Involvement in Social Housing | |||
| Resident Involvement in Social Housing | 00:32:00 | ||
| Module 06: Dealing with Anti-Social Behaviours | |||
| Dealing with Anti-Social Behaviours | 00:40:00 | ||
| Module 07: Career Prospects of Social Housing Manager | |||
| Career Prospects of a Social Housing Manager | 00:25:00 | ||
| Assignment | |||
| Assignment – Housing Officer | 00:00:00 | ||