Course Overview

The food industry is one of the largest contributors to the UK economy, contributing over £100 billion to the UK’s GDP. Waiters play a crucial role in the foodservice sector and the overall customer experience, from taking orders to delivering food. In the Waiter Training Course, you will gain all the necessary skills to become an excellent waiter and deliver a high standard of customer service.

Through this comprehensive waiter training program, you will deepen your knowledge of the foodservice industry and its key sectors, taking you through the fundamental stages of the foodservice cycle. You will also learn about food hygiene and safety regulations in the UK.

Furthermore, this course includes step-by-step training on delivering excellent customer service, with guidance on best practices for how to handle customer complaints and incidents, as well as tips for enhancing the meal experience.

Key Topics to Be Covered

• An introduction to the foodservice industry and its sectors
• The different stages of the foodservice cycle
• Factors contributing to the meal experience
• How to make a great first impression with your customers
• An overview of personal health and hygiene standards
• Sanitary food handling and food safety hazards
• The skills and characteristics of an excellent waiter
• How to handle customer complaints and incidents

Learning Outcomes

• Gain an insight into the foodservice industry and the role of waiter/ waitress
• Understand the factors that contribute to an exceptional meal experience
• Identify the different stages of the foodservice cycle
• Develop your customer service skills and learn to make a great first impression
• Demonstrate awareness of personal hygiene, food hygiene & food safety standards
• Learn about the skills and characteristics required to be a successful waiter
• Know how to manage customer complaints with professionalism
• Take action in the case of a customer incident such as an allergic reaction

Your Path to Success

The Waiter Training Course is a must for anyone looking to gain the relevant skills and knowledge to become an expert waiter or fast track a career in the catering sector. Professions in this field include the following:

• Waiting staff
• Catering Assistants
• Barista

Skills You Will Gain

• Customer service skills
• Catering skills
• Interpersonal skills
• Food hygiene & safety
• Money management
• Complaints management

Is this Waiter Training Course for you?

This comprehensive waiter training course is a must for aspiring writers and catering professionals who are looking to gain a more in-depth understanding of the role and the responsibilities involved in the food service business. There are no specific entry requirements for this course, which is open to both full-time and part-time students.

Certificate of Achievement

Endorsed Certificate of Achievement by the Quality Licence Scheme

An endorsed certificate will be issued for the learners as proof of their achievement after the completion of this course.

After successful course completion, learners will be able to order an endorsed certificate (Diploma in Waiter Training at QLS Level 4) as proof of their new achievement. Only for £99 you can order and get endorsed certificates delivered to your home. International students have to pay an extra £10 as a postage charge.

CPD Accredited Certificate from HF Online

The learners have to successfully complete the assessment of this course to achieve the CPD certificates. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39.

Endorsement

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Assessment Method

You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass the exam and achieve Quality Licence Scheme endorsed certificates.

Our expert trainers will assess your assignment and give you feedback after you submit the assignment.