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Diploma in Customer Service provides an excellent opportunity to gain the skills and knowledge you’ll need to advance in your career. Take this course anywhere and at any time. Don’t let your lifestyle limit your learning or your potential.

Diploma in Customer Service will provide you with the right CPD Accredited qualifications that you’ll need to succeed.Gain experience online and interact with experts. This can prove to be the perfect way to get notice by a prospective employer and stand out from the crowd.

Diploma in Customer Service has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to.

The only thing you need to take Diploma in Customer Service is Wi-Fi and a screen. You’ll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes..

Why choose Diploma in Customer Service?

  • CPD Accredited Qualifications
  • No need to worry about hidden charges
  • Tutor assistance on every weekday
  • Practical and honest assessments performed immediately
  • Personal PDF certificate awarded on passing
  • Original copies of your certificate sent the next working day for as little as £5.99.
  • Gain valuable and recognised experience without leaving your home

Assessment Process

Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately.

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

Upon passing the assessment, you will receive proper certification that is accredited by IAO and CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £39.

Who Is This Course For?

The Diploma in Customer Service has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Diploma in Customer Service.

Enrol on the Diploma in Customer Service and learn a new professional skill from anywhere, at any time!


Enrol on the Diploma in Customer Service with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Diploma in Customer Service without any delay.

We only ask that all students have a passion for learning and literacy, and be over the age of 16.

Complete the Diploma in Customer Service online from your computer, tablet, or smartphone, and learn in a way that suits you.

Course Curriculum

Diploma in Customer Service
Module One: Who We Are and What We Do 00:17:00
Module Two: Establishing Your Attitude 00:12:00
Module Three: Identifying and Addressing Customer Needs 00:12:00
Module Four: Generating Return Business 00:14:00
Module Five: In-Person Customer Service 00:10:00
Module Six: Giving Customer Service over the Phone 00:12:00
Module Seven: Providing Electronic Customer Service 00:12:00
Module Eight: Recovering Difficult Customers 00:15:00
Module Nine: Understanding When to Escalate 00:14:00
Mock Exam
Mock Exam – Diploma in Customer Service 00:20:00
Final Exam
Final Exam – Diploma in Customer Service 00:20:00


Course Reviews


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level 3 diploma in customer service
  • 1 year
  • Number of Units9
  • Number of Quizzes2
  • 2 hours, 38 minutes

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