Customer service is the key to business success. Excellent customer service builds brand loyalty, enhances the customer’s journey and meets their collective needs to keep them satisfied and coming back. The Customer Service Training course is the ultimate beginner’s guide to customer service, providing you with key customer service skills needed for any customer-facing role. From telephone etiquette to stress management strategies, learn from the experts and fast track your career online.
On successful completion, you will have the essential skills needed to provide excellent customer service face-to-face and over the phone. This accredited course can be used to enhance your CV as proof of your new skills. You will have a better understanding of what customers want and how to improve the customer journey to promote brand loyalty.
This course applies to anyone who is looking to kickstart their career in a customer-facing role, as well as customer service professionals who want to brush up on their skills and knowledge. There are no specific entry requirements for this course. This course is designed for both part-time and full-time students to provide you with ease of access.
Upon passing the course, you will receive proper certification that is accredited by IAO and CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £39.
|Understanding Customer Service|
|Understanding Customer Service||00:17:00|
|Identifying Customer Expectations||00:07:00|
|Providing Excellent Customer Service||00:07:00|
|Focusing on the Customer|
|Focusing on the Customer||00:08:00|
|Customer Service and the Telephone|
|Customer Service and the Telephone||00:08:00|
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