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Learn new skills and develop your professional knowledge with the Customer Service (Level 2) and learn from home at a pace that suits you. The Customer Service (Level 2) has been expertly designed for you to complete through distance e-learning and achieve a professional qualification all without leaving your own home!

Successful completion of the Customer Service (Level 2) will see you achieve a CPD certified qualification which will add significant weight to your CV and impress potential employers when applying for new jobs.

Once you enrol on the Customer Service (Level 2), you will have full course access for one year, meaning you are free to complete the Customer Service (Level 2) at a pace that suits you. Enrol on the Customer Service (Level 2) now and start studying using any internet-enabled device including computers, tablets, and smartphones.

With 24/7 student support offered to you on the Customer Service (Level 2), you can be sure of quick and comprehensive assistance whenever you need it.

Enrol now on the Customer Service (Level 2) and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job!

Why Choose Customer Service (Level 2)?

  • Efficient assessment system with instant results
  • Get full tutor support and learning assistance
  • Complete the Customer Service (Level 2) at a pace that suits you
  • Gain a professional certified qualification
  • Great value, high-quality training course

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

Upon passing the course, you will receive proper certification that is accredited by IAO and CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £39.

Who Is This Course For?

The Customer Service (Level 2) has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Customer Service (Level 2).

Enrol on the Customer Service (Level 2) and learn a new professional skill from anywhere, at any time!


Enrol on the Customer Service (Level 2) with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Customer Service (Level 2) without any delay.

We only ask that all students have a passion for learning and literacy, and be over the age of 16.

Complete the Customer Service (Level 2) online from your computer, tablet, or smartphone, and learn in a way that suits you.

Course Curriculum

Customer Service (Level 2)
WHY Customer Service Is CRITICAL To Your Business! 00:05:00
Good Isn’t Good Enough! 00:03:00
We Are ALL in the “Helping Field” 00:10:00
Providing “Concierge” Level Of Service 00:06:00
The 5 Tenets Of TQM 00:03:00
How To Boost Customer Satisfaction 00:08:00
How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00
More Money $$$ – Through Customer Retention 00:05:00
How Much Is A Customer Worth? $$$ 00:08:00
Do You Understand Your Customer? 00:07:00
Dealing With Difficult Customers 00:19:00
“LEAP” Into Customer Service! 00:18:00
Exceptional Phone Service 00:17:00
WHY Customers Buy From YOU! $$$ 00:17:00


Customer Service (Level 2)
  • 1 year
  • Number of Units15
  • Number of Quizzes0
  • 2 hours, 28 minutes

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