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Course Overview

Customer service is a very challenging job. The Customer Service Essential Skills Diploma course is here to make this difficult task easy for you. This bundle will provide you with the confidence and competence to deal with the customers proficiently.

The ultimate Customer Service Essential Skills Diploma bundle course includes the following courses:

  1. Call Centre & Customer Service Training Course
  2. Telemarketing & Sales Training
  3. Advanced Diploma in Customer Service
  4. Professional Telephone Receptionist Course

The Call Centre & Customer Service Training Course will show you how to answer different types of questions asked by the customers. From the Telemarketing & Sales Training course, you will grasp the core principles of telemarketing. Then the Advanced Diploma in Customer Service course will teach you the essentials of in-person customer service and electronic customer service. Finally, through the Professional Telephone Receptionist Course.

Learning Outcomes

  • Learn to maintain phone etiquette while talking to customers over the phone
  • Understand how to deal with customer objections 
  • Develop the skills to identify customer needs 
  • Build the essential skills to become a proficient telephone receptionist 
  • Gain the competence to provide high-quality customer service. 

Who is this Course for?

The Customer Service Essential Skills Diploma bundle course is designed for aspiring professionals in the related fields. People already working in this area can also take this course to enrich their skills.

Career Path

The Customer Service Essential Skills Diploma bundle course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as

  • Customer Service Representative (Salary Range £16,000-£25,000)

Course Curriculum

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Customer Service Essential Skills Diploma
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