Learn new skills and develop your professional knowledge with the Customer Service Diploma and learn from home at a pace that suits you. The Customer Service Diploma has been expertly designed for you to complete through distance e-learning and achieve a professional qualification all without leaving your own home!
Successful completion of the Customer Service Diploma will see you achieve a CPD certified qualification which will add significant weight to your CV and impress potential employers when applying for new jobs.
Once you enrol on the Customer Service Diploma, you will have full course access for one year, meaning you are free to complete the Customer Service Diploma at a pace that suits you. Enrol on the Customer Service Diploma now and start studying using any internet-enabled device including computers, tablets, and smartphones.
With 24/7 student support offered to you on the Customer Service Diploma, you can be sure of quick and comprehensive assistance whenever you need it.
Enrol now on the Customer Service Diploma and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job!
Why Choose Customer Service Diploma?
- Get full tutor support and learning assistance
- Complete the Customer Service Diploma at a pace that suits you
- Gain a professional certified qualification
- Great value, high-quality training course
Showcase Your Accomplishment of New Skills: Get a Certification of Completion
Upon passing the course, you will receive proper certification that is accredited by IAO and CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £39.
Who Is This Course For?
The Customer Service Diploma has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Customer Service Diploma.
Enrol on the Customer Service Diploma and learn a new professional skill from anywhere, at any time!
Enrol on the Customer Service Diploma with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Customer Service Diploma without any delay.
We only ask that all students have a passion for learning and literacy, and be over the age of 16.
Complete the Customer Service Diploma online from your computer, tablet, or smartphone, and learn in a way that suits you.
|Understanding Customer Service|
|Understanding Customer Service||00:17:00|
|Identifying Customer Expectations||00:06:00|
|Providing Excellent Customer Service||00:07:00|
|Focusing on the Customer|
|Focusing on the Customer||00:08:00|
|Customer Service and the Telephone|
|Customer Service and the Telephone||00:08:00|
|Identifying Basic Communication Techniques||00:09:00|
|Formal and Informal Communication||00:02:00|
|Verbal and Non-verbal Communication|
|Describing Verbal and Non-verbal Communication||00:04:00|
|Understanding Body Language||00:05:00|
|Making Effective Presentations||00:10:00|
|Fundamentals of Productive Meetings||00:08:00|
|Communicating with Graphics|
|Creating Graphics for Business Communication||00:04:00|
|Communicating Static Information||00:03:00|
|Communicating Dynamic Information||00:03:00|
|Effectively Working for Your Boss|
|Representing Your Boss||00:06:00|
|Communicating Your Boss’s Decisions||00:03:00|
|Supporting Your Boss and Colleagues||00:04:00|
|Building a Partnership with Your Boss||00:13:00|
|Effective Energy Distribution|
|Working with Your Personal Style|
|Personal World View||00:10:00|
|Building Your Toolbox|
|A Building Your Toolbox||00:10:00|
|Establishing Your Action Plan|
|Establishing Your Action Plan||00:11:00|
|Mock Exam – Customer Service Manager||00:20:00|
|Final Exam – Customer Service Manager||00:20:00|