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Course Overview

Learn how to make a genuine difference in your life by taking our popular Customer Experience Manager. Our commitment to online learning and our technical experience has been put to excellent use within the contents of these educational modules. By enrolling today, you can take your knowledge of Customer Experience Manager to a whole new level and quickly reap the rewards of your study in the field you have chosen.

We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.

Please note that Customer Experience Manager provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practices. Always check details with the appropriate authorities or management.

Learning Outcomes

  • Instant access to verified and reliable information
  • Participation in inventive and interactive training exercises
  • Quick assessment and guidance for all subjects
  • CPD accreditation for proof of acquired skills and knowledge
  • Freedom to study in any location and at a pace that suits you
  • Expert support from dedicated tutors committed to online learning

Your Path to Success

By completing the training in Customer Experience Manager, you will be able to significantly demonstrate your acquired abilities and knowledge of Customer Experience Manager. This can give you an advantage in career progression, job applications, and personal mastery in this area.

Is This Course Right for You?

This course is designed to provide an introduction to Customer Experience Manager and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Full-time and part-time learners are equally supported and it can take just 20 to 30 hours to gain accreditation, with study periods being entirely customisable to your needs.

Show off Your New Skills with a Certification of Completion

After successfully completing the course learners will receive the CPD & IAO accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39.

Course Curriculum

Module 01: Introduction to Customer Service
Introduction to Customer Service 00:23:00
Module 02: What’s Different about Good Customer Service?
What’s Different about Good Customer Service? 00:12:00
Module 03: Establishing Your Attitude
Establishing Your Attitude 00:12:00
Module 04: Introduction to Customer Relationship Management (CRM)
Introduction to Customer Relationship Management (CRM) 00:22:00
Module 05: CRM Fundamentals
CRM Fundamentals 00:24:00
Module 06: CRM Strategies
CRM Strategies 00:33:00
Module 07: Deepening Customer Relationship
Deepening Customer Relationship 00:23:00
Module 08: Handling Customer Complaints
Handling Customer Complaints 00:22:00
Module 09: Identifying and Addressing Customer Needs
Identifying and Addressing Customer Needs 00:12:00
Module 10: In-Person Customer Service
In-Person Customer Service 00:10:00
Module 11: Customer Service Communication Strategies
Customer Service Communication Strategies 00:24:00
Module 12: Aspects of Phone Etiquette
Aspects of Phone Etiquette 00:31:00
Module 13: Building Rapport Over the Phone
Building Rapport Over the Phone 00:24:00
Module 14: Active Listening and Managing Tough Callers
Active Listening and Managing Tough Callers 00:28:00


Customer Experience Manager