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Learn how to make a genuine difference in your life by taking our popular Conflict Management course. Our commitment to online learning and our technical experience have been put to excellent use within the content of these educational modules. By enrolling today, you can take your knowledge of conflict management to a whole new level and quickly reap the rewards of your study in the field you have chosen.

We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.

Please note that conflict management provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practice. Always check details with the appropriate authorities or management.

Learning Outcomes

  • Instant access to verified and reliable information
  • Participation in inventive and interactive training exercises
  • Quick assessment and guidance for all subjects
  • Freedom to study in any location and at a pace that suits you.
  • Expert support from dedicated tutors committed to online learning

Your Path to Success

By completing the training in conflict management, you will be able to significantly demonstrate your acquired abilities and knowledge of conflict management. This can give you an advantage in career progression, job applications, and personal mastery in this area.

Is This Course Right for You?

This course is designed to provide an introduction to Conflict Management and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Full-time and part-time learners are equally supported, and the study periods being entirely customisable to your needs.

Certificate of Achievement 

Endorsed Certificate of Achievement by the Quality Licence Scheme

An endorsed certificate will be issued to the learners as proof of their achievement after the completion of this course.

After successful course completion, learners will be able to order an endorsed certificate as proof of their new achievement. Only for £89 you can order and get endorsed certificates delivered to your home. International students have to pay an extra £10 as a postage charge.

CPD & IAO Certification from HF Online

The learners have to successfully complete the assessment of this course to achieve the CPD & IAO certificates. Digital certificates can be ordered for only £10. Learners can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39.


This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. The Academy for Health & Fitness will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information, please visit the Learner FAQs on the Quality Licence Scheme website.

Assessment Method

You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass the exam and achieve Quality Licence Scheme endorsed certificates.

Our expert trainers will assess your assignment and give you feedback after you submit the assignment.

Course Curriculum

Introduction to Your Conflict Management Course
Welcome to the Course Dealing 00:03:00
What are Conflict and Conflict Management? 00:03:00
Understand the Keys to Conflict
The Rational and Irrational Sources of Conflict 00:03:00
The Effects of Respect on Conflict 00:04:00
How to Use Respect to Help Resolve Conflict 00:05:00
How Misunderstandings Arise... and the Solution
How Communication Works 00:05:00
How we Listen: The Four Listening Levels 00:05:00
How to Listen Well 00:04:00
Personality Types in Conflict
How Personality Types Conflict 00:02:00
How Specific Personalities Clash at Work 00:04:00
How to Avoid Personality Clash 00:02:00
Escalation of Conflict
Resistance: It’s Not Conflict… yet. 00:02:00
The Onion Model of Resistance 00:07:00
The Signs of Conflict Escalation 00:03:00
De-escalating Conflict
The Strategies for Handling Conflict 00:06:00
Conflict De-escalation Process 00:03:00
Conflict Handling Modes – The Thomas-Kilmann Model 00:02:00
The Five Thomas-Kilmann Modes 00:06:00
Getting Help from a Third Party 00:05:00
How to Recover from a Broken (Professional) Relationship 00:05:00
Closing Section
Good Conflict and Bad Conflict 00:04:00
The Secret to Avoiding Conflict 00:03:00
Assignment – Conflict Management Training 6 days, 5 hours
Order Your Certificate
Claim Your QLS Certificate 00:00:00


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Conflict Management
  • 1 year
  • Number of Units24
  • Number of Quizzes0
  • 6 days, 6 hours

Let your e-learning become a life changing experience with the health, therapy and fitness courses from the Academy for Health & Fitness.

163 City Road, London, England, EC1V 1NR

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