Learn how to make a genuine difference in your life by taking our popular Call Centre Training. Our commitment to online learning and our technical experience have been put to excellent use within the content of these educational modules. By enrolling today, you can take your knowledge of Call Centre Training to a whole new level and quickly reap the rewards of your study in the field you have chosen.
We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.
Please note that Call Centre Training provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practice. Always check details with the appropriate authorities or management.
Your Path to Success
By completing the training in Call Centre Training, you will be able to significantly demonstrate your acquired abilities and knowledge of Call Centre Training. This can give you an advantage in career progression, job applications, and personal mastery in this area.
Is This Course Right for You?
This course is designed to provide an introduction to Call Centre Training and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Full-time and part-time learners are equally supported, and the study periods are entirely customisable to your needs.
Certificate of Achievement
Endorsed Certificate of Achievement by the Quality Licence Scheme
An endorsed certificate will be issued for the learners as proof of their achievement after the completion of this course.
After successful course completion, learners will be able to order an endorsed certificate (Diploma in Call Centre Operations Training at QLS Level 4) as proof of their new achievement. Only for £99 you can order and get endorsed certificates delivered to your home. International students have to pay an extra £10 as a postage charge.
CPD Accredited Certificate from HF Online
The learners have to successfully complete the assessment of this course to achieve the CPD certificates. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39.
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass the exam and achieve Quality Licence Scheme endorsed certificates.
Our expert trainers will assess your assignment and give you feedback after you submit the assignment.
|Module 01: Introduction to Call Centre|
|Introduction to Call Centre||00:30:00|
|Module 02: Traits of a Call Centre Agent|
|Traits of a Call Centre Agent||00:30:00|
|Module 03: Agent and Customer Relationship|
|Agent and Customer Relationship||00:30:00|
|Module 04: Telephone Etiquettes|
|Module 05: Communication Skills|
|Module 06: Negotiation Techniques|
|Module 07: Managing Difficult Clients|
|Managing Difficult Clients||00:30:00|
|Module 08: Call Centre Metrics and Benchmarks|
|Call Centre Metrics and Benchmarks||00:30:00|
|Module 09: Call Centre Technology and Trends|
|Call Centre Technology and Trends||00:30:00|
|Order Your Certificate|
|Claim Your QLS Certificate||00:00:00|