Customers are at the epicentre of your business. Every single step you take counts towards getting new customers or retaining the existing ones. No matter which position you are in, you’re serving someone.
Imagine yourself as an accountant in a medium-scale production house. You are continuously striving to keep your colleagues happy with a proper payroll management process. Or, you’re running a kiosk during a busy football match and serving the customers with a smile.
On successful completion of the course, you will be ready to start your journey to change complaints into compliments. Starting with a customer service agent, you can become a manager with your growing experience and skills. What else? You are making people smile and talking heart-to-heart.
A career in customer service comes with a lot of opportunities. You’ll gain in-depth knowledge of successful communication skills. This advanced diploma will equip you with the required knowledge to improve your customers’ shopping experience. Your willingness to help others will be your career. Isn’t it fun?
Upon passing the course, you will receive proper certification that is accredited by IAO and CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £39.
|Module One: Who We Are and What We Do|
|Who We Are and What We Do||00:17:00|
|Module Two: Establishing Your Attitude|
|Establishing Your Attitude||00:16:00|
|Module Three: Identifying and Addressing Customer Needs|
|Identifying and Addressing Customer Needs||00:17:00|
|Module Four: Generating Return Business|
|Generating Return Business||00:17:00|
|Module Five: In-Person Customer Service|
|In-Person Customer Service||00:10:00|
|Module Six: Giving Customer Service over the Phone|
|Giving Customer Service over the Phone||00:11:00|
|Module Seven: Providing Electronic Customer Service|
|Providing Electronic Customer Service||00:14:00|
|Module Eight: Recovering Difficult Customers|
|Recovering Difficult Customers||00:17:00|
|Module Nine: Understanding When to Escalate|
|Understanding When to Escalate||00:14:00|