CPD-accredited Admin Assistant course for aspiring administrative assistants, office support staff, and career changers, with a recognised certificate upon completion. Gain essential skills in communication, diary management, customer service, scheduling, record keeping, business writing, and office administration for professional workplace success.
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Strong administrative skills are essential in almost every modern workplace. The UK National Careers Service reports that admin assistants can earn between £21,000 and £28,000 a year, showing the career potential of building recognised office-support skills.
The Admin Assistant course provides practical training to help you become organised, confident and workplace-ready. You will learn business telephone etiquette, professional communication, diary management, meeting and conference organisation, travel arrangements, record keeping, filing systems, business writing, customer service, invoicing, petty cash and effective scheduling. The course also covers conflict management, risk awareness and representing an employer professionally.
By completing this CPD-accredited course, you can strengthen your CV, improve your efficiency and prepare for administrative assistant, office administrator and clerical support roles. Whether you are starting your career or developing existing skills, this flexible course can help you perform daily administrative responsibilities with greater confidence and professionalism.
This Admin Assistant course is designed to provide a essential understanding of office administration, workplace communication and organisational support, making it ideal for anyone looking to begin or develop a career in an administrative environment.
Throughout the course, you will build essential knowledge of business telephone skills, diary management, meeting organisation, travel arrangements, record keeping, filing systems and professional business writing. You will also learn how to provide effective customer service, manage schedules and handle everyday office responsibilities efficiently.
In addition to core administrative skills, the course develops your understanding of invoicing, petty cash, conflict management, risk awareness and professional workplace etiquette. These skills can help you become more organised, confident and capable when supporting managers, teams and customers across a wide range of business settings.
By completing this Admin Assistant online course, you will:
Whether you are beginning your career, returning to work or looking to improve your office skills, this Admin Assistant course provides the essential knowledge needed to succeed in a modern administrative environment.
The course covers essential workplace responsibilities, including business communication, telephone handling, diary management, meeting organisation, travel arrangements, record keeping, filing, customer service, invoicing and petty cash. You will also develop valuable time management, planning, business writing and conflict management skills.
This course can support your progression into roles such as admin assistant, office administrator, receptionist, personal assistant or clerical support worker. It also helps existing employees improve their efficiency, confidence and professionalism while strengthening their CV with relevant administrative skills.
This Admin Assistant course is ideal for individuals who want to build essential office skills and prepare for administrative and support roles in professional workplaces.
It is suitable for:
There are no formal entry requirements to enrol in this Admin Assistant course. It is suitable for beginners and experienced learners alike, making it an excellent choice for anyone looking to develop essential office administration skills or enhance their existing knowledge.
The course is fully online and can be accessed from any internet-enabled computer, tablet or smartphone. This allows you to study from the comfort of your home and fit your learning around work, family or other commitments.
All you need is a willingness to learn, basic literacy skills and to be at least 16 years of age. Whether you are starting your career, changing professions or looking to improve your administrative abilities, this flexible course is designed to support your learning journey.
After successfully completing the Admin Assistant
course, you will qualify for a CPD Certificate as proof of your continued professional development and achievement. This certificate can enhance your professional profile and showcase your commitment to building relevant skills and knowledge. You can receive your digital certificate for only £10, or request a printed hard copy sent by post for just £29 or both for £39.
For assessing your learning, you have to complete an automated MCQ exam. It is required for the students to score at least 60% to pass the exam and fulfil the Quality Licence Scheme-endorsed certificate criteria. Learners can apply for the certificate after they clear the exam.
There are assignment questions provided at the end of the course. You are suggested to complete the questions to enrich your understanding of the course. You can complete this according to your preferred time. The expert tutor will provide feedback on your performance after assessing your assignment.
The Admin Assistant course provides knowledge-based training in office administration, communication, diary management, customer service, record keeping and workplace organisation. Although it does not provide a professional licence or guarantee employment, it can help learners prepare for entry-level administrative and office support roles across different sectors.
This course covers essential administrative skills, including business telephone handling, workplace etiquette, diary management, meeting organisation, travel arrangements, record keeping, filing systems, business writing, customer service, invoicing, petty cash, scheduling, conflict management and risk awareness.
Yes. This course is suitable for beginners with no previous administrative experience. It introduces office procedures step by step, making it ideal for aspiring admin assistants, receptionists, office administrators and career changers.
Yes. The course is delivered entirely online, allowing you to study from home using an internet-enabled computer, tablet or smartphone. You can learn at your own pace and fit the course around work or personal commitments.
Yes. Successful learners will receive a CPD-accredited certificate after completing the course requirements. This certificate can demonstrate your professional development and strengthen your CV.
No. This course does not guarantee employment or provide a professional licence. However, it can help you develop relevant knowledge and essential skills for entry-level administrative and office support opportunities.
The course can support your progression towards roles such as admin assistant, office administrator, receptionist, sales administrator, customer service administrator, school administrator, medical secretary and entry-level personal assistant.
The course includes a mock exam and final exam to assess your understanding of the topics covered. You will need to complete the required assessments successfully to finish the course.
This course is ideal for aspiring administrative professionals, receptionists, office support workers, personal assistants, small business owners and employees who want to improve their communication, organisation and time management skills.
There are no formal entry requirements. Learners should be at least 16 years old, have basic literacy skills and access to a reliable internet-enabled device.
Administrative professionals help organisations remain organised, efficient and professional. This course can improve your workplace confidence, strengthen your CV and provide essential skills that are useful across many industries.
| Module 1: Introduction to Admin Support Assistant | |||
| Introduction to Admin Support Assistant | 00:17:00 | ||
| Module 2: Business Telephone Skills | |||
| Business Telephone Skills | 00:19:00 | ||
| Module 3: Representing Your Boss and Company | |||
| Representing Your Boss and Company | 00:34:00 | ||
| Module 4: Business Etiquette | |||
| Business Etiquette Basics | 00:15:00 | ||
| Module 6: Travel Arrangements | |||
| Mail Services and Shipping | 00:34:00 | ||
| Module 5: Mail Services and Shipping | |||
| Travel Arrangements | 00:25:00 | ||
| Module 7: Organising Meeting and Conferences | |||
| Organising Meeting and Conferences | 00:25:00 | ||
| Module 8: Diary Management and Note taking | |||
| Diary Management and Note taking | 00:21:00 | ||
| Module 9: Time Management | |||
| Time Management | 00:35:00 | ||
| Module 10: Record Keeping and Filing Systems | |||
| Record Keeping and Filing Systems | 00:30:00 | ||
| Module 11: Business Writing Skills | |||
| Business Writing Skills | 00:42:00 | ||
| Module 12:Organisational Skills | |||
| Organisational Skills | 00:25:00 | ||
| Module 13: Communication Skills | |||
| Communication Skills | 00:27:00 | ||
| Module 14: Customer Service | |||
| Customer Service | 00:18:00 | ||
| Module 15: Effective Planning and Scheduling | |||
| Effective Planning and Scheduling | 00:48:00 | ||
| Module 16: Invoicing/Petty Cash | |||
| Invoicing/Petty Cash | 00:27:00 | ||
| Module 17: Conflict Management | |||
| Conflict Management | 00:17:00 | ||
| Module 18: Managing Risk and Recovery | |||
| Managing Risk and Recovery | 00:29:00 | ||
| Mock Exam | |||
| Mock Exam – Admin Assistant | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Admin Assistant | 00:20:00 | ||
| Module 1: Introduction to Admin Support Assistant | |||
| Introduction to Admin Support Assistant | 00:17:00 | ||
| Module 2: Business Telephone Skills | |||
| Business Telephone Skills | 00:19:00 | ||
| Module 3: Representing Your Boss and Company | |||
| Representing Your Boss and Company | 00:34:00 | ||
| Module 4: Business Etiquette | |||
| Business Etiquette Basics | 00:15:00 | ||
| Module 6: Travel Arrangements | |||
| Mail Services and Shipping | 00:34:00 | ||
| Module 5: Mail Services and Shipping | |||
| Travel Arrangements | 00:25:00 | ||
| Module 7: Organising Meeting and Conferences | |||
| Organising Meeting and Conferences | 00:25:00 | ||
| Module 8: Diary Management and Note taking | |||
| Diary Management and Note taking | 00:21:00 | ||
| Module 9: Time Management | |||
| Time Management | 00:35:00 | ||
| Module 10: Record Keeping and Filing Systems | |||
| Record Keeping and Filing Systems | 00:30:00 | ||
| Module 11: Business Writing Skills | |||
| Business Writing Skills | 00:42:00 | ||
| Module 12:Organisational Skills | |||
| Organisational Skills | 00:25:00 | ||
| Module 13: Communication Skills | |||
| Communication Skills | 00:27:00 | ||
| Module 14: Customer Service | |||
| Customer Service | 00:18:00 | ||
| Module 15: Effective Planning and Scheduling | |||
| Effective Planning and Scheduling | 00:48:00 | ||
| Module 16: Invoicing/Petty Cash | |||
| Invoicing/Petty Cash | 00:27:00 | ||
| Module 17: Conflict Management | |||
| Conflict Management | 00:17:00 | ||
| Module 18: Managing Risk and Recovery | |||
| Managing Risk and Recovery | 00:29:00 | ||
| Mock Exam | |||
| Mock Exam – Admin Assistant | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Admin Assistant | 00:20:00 | ||

