Hotel General Manager
The CPD-accredited Hotel General Manager course prepares aspiring hotel managers, hospitality supervisors and industry professionals for leadership roles, with a recognized CPD certificate upon completion. It covers recruitment, front office, housekeeping, food and beverage, service quality, marketing, accounting, customer satisfaction and hospitality technology.
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Hotel General Manager
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This course includes:
-
Access1 Year Access -
Skill Level -
Duration5 hours, 8 minutes -
Students4 Students -
CPD Point
10
- Original price was: £415.£25Current price is: £25. ex VAT
- 1 year
- Intermediate
- Number of Units12
- Number of Quizzes2
- 5 hours, 8 minutes Gift this course
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Hotel General Manager – CPD Accredited
Step into one of the UK’s most dynamic industries with the CPD-accredited Hotel General Manager course. UKHospitality reports that hospitality is the country’s third-largest employer, supporting 3.6 million jobs and contributing £96 billion directly to the economy. This course helps you develop the essential knowledge needed to pursue hotel management and supervisory opportunities with confidence.
You will explore hospitality operations, staff recruitment and training, front-office management, housekeeping, security, food and beverage services, service quality, tourism marketing, accounting, customer satisfaction and modern hospitality technology. Mock and final exams will help assess your understanding.
By completing this course, you can strengthen your leadership, operational and customer-service skills, enhance your professional credibility and prepare for greater responsibility within hotels and other hospitality businesses. Enrol today to build the well-rounded management expertise valued across the industry.
Course Description
This Hotel General Manager course is designed to provide a comprehensive understanding of hospitality management, hotel operations and customer service, making it ideal for aspiring hotel managers, supervisors and hospitality professionals seeking to develop their careers.
Throughout this course, you will learn how to manage front-office activities, housekeeping, engineering, security, food and beverage services, staff recruitment and employee training. You will also explore service quality, customer satisfaction and effective operational planning within modern hotels.
In addition, the course covers hospitality marketing, accounting, e-hospitality and the use of technology in hotel management. This broad knowledge will help you strengthen your leadership, communication and decision-making abilities, manage hotel departments more efficiently and prepare for greater professional responsibilities across the hospitality industry.
Learning Outcomes
By completing this Hotel General Manager online course, you will:
- Understand the key principles of hospitality management and the structure of the hotel industry
- Apply effective recruitment, selection, training and staff-development practices
- Manage front-office operations and deliver a professional guest experience
- Oversee housekeeping, engineering, security and general hotel operations
- Coordinate food and beverage services while maintaining quality standards
- Implement service-quality strategies to improve guest satisfaction and loyalty
- Use effective marketing techniques within hotel, travel and tourism businesses
- Understand basic accounting and financial management in hospitality settings
- Apply leadership, communication and problem-solving skills in hotel operations
- Use e-hospitality systems and modern technology to improve efficiency
- Manage multiple hotel departments and support smooth daily operations
- Prepare for supervisory and management responsibilities within the hospitality industry
Why People Love This Course?
- Earn a CPD-accredited certificate to strengthen your CV and professional profile
- Understand the structure, responsibilities and daily operations of the hotel industry
- Learn how to recruit, select, train and develop hospitality employees
- Build essential knowledge of front-office management and guest-service operations
- Understand how to manage housekeeping, engineering and hotel security departments
- Develop the skills needed to oversee food and beverage services effectively
- Learn how to maintain service quality and improve customer satisfaction
- Explore hospitality marketing strategies for hotels, travel and tourism businesses
- Gain essential knowledge of accounting and financial management in hospitality
- Understand how e-hospitality systems and modern technology support hotel operations
- Test your knowledge through a mock exam and final assessment
- Prepare for supervisory, departmental and hotel management responsibilities
Why Study This Course?
Whether you are beginning a career in hospitality or aiming to progress into a supervisory or management position, this Hotel General Manager course provides the essential knowledge needed to understand and manage modern hotel operations.
The course covers essential areas including front-office management, housekeeping, security, food and beverage operations, staff recruitment, employee training, service quality, hospitality marketing, accounting and customer satisfaction. You will also explore how technology and e-hospitality systems are used to improve efficiency and guest experiences.
This course can support your progression towards roles such as hotel supervisor, front-office manager, guest services manager, operations manager or hotel general manager. It offers a strong foundation for developing leadership, decision-making and operational skills while earning a CPD-accredited certificate to enhance your professional profile.
Who is this Hotel General Manager course for?
This Hotel General Manager course is ideal for individuals who want to build or progress their careers in hotel operations, hospitality management and guest services.
It is suitable for:
- Beginners interested in hotel and hospitality management
- Aspiring hotel managers seeking industry knowledge
- Front-office staff pursuing supervisory career progression
- Housekeeping professionals developing operational management skills
- Food and beverage staff seeking career advancement
- Hotel supervisors strengthening leadership and decision-making skills
- Hospitality entrepreneurs planning or managing hotel businesses
- Professionals learning marketing, accounting and hotel technology
Requirements
There are no specific prerequisites for enrolling in this Hotel General Manager course. It is suitable for beginners, hospitality professionals and anyone interested in developing hotel management knowledge.
The course is fully accessible from any internet-enabled smartphone, tablet, laptop or computer. This allows you to study conveniently from home and progress at your own pace.
To enrol, you should be over 16 years old and have basic English literacy skills. You only need an interest in hospitality, a passion for learning and the motivation to complete the course.
CPD Certification
After successfully completing the Hotel General Manager course, you will qualify for a CPD Certificate as proof of your continued professional development and achievement. This certificate can enhance your professional profile and showcase your commitment to building relevant skills and knowledge. You can receive your digital certificate for only £10, or request a printed hard copy sent by post for just £29 or both for £39.
Assessment
For assessing your learning, you have to complete an automated MCQ exam. It is required for the students to score at least 60% to pass the exam and fulfil the Quality Licence Scheme-endorsed certificate criteria. Learners can apply for the certificate after they clear the exam.
There are assignment questions provided at the end of the course. You are suggested to complete the questions to enrich your understanding of the course. You can complete this according to your preferred time. The expert tutor will provide feedback on your performance after assessing your assignment.
Job Opportunities
The Hotel General Manager course provides knowledge of hotel operations, staff management, customer service, marketing, accounting and hospitality technology. While it does not guarantee employment, it can support career progression across hotels and other hospitality businesses.
- Hotel General Manager
Oversees hotel operations, staff performance, guest services, budgets, housekeeping, catering, security and overall business profitability.
Average UK salary: £30,000–£60,000 per year. - Front Office Receptionist
Welcomes guests, manages reservations, processes payments, handles enquiries and supports smooth front-office communication throughout each shift.
Average UK salary: £18,000–£22,000 per year. - Housekeeping Supervisor
Coordinates cleaning schedules, checks accommodation standards, allocates duties and ensures guest areas remain clean and presentable.
Average UK salary: £19,000–£28,000 per year. - Food and Beverage Manager
Manages dining services, staffing, stock, hygiene, budgets and customer experience across restaurants, bars and hotel functions.
Average UK salary: £20,000–£34,000 per year. - Restaurant Manager
Organises restaurant operations, supervises employees, monitors service quality and ensures guests receive enjoyable dining experiences.
Average UK salary: £26,000–£40,000 per year. - Guest Services Manager
Leads guest-support teams, resolves complaints, reviews feedback and improves services to strengthen customer satisfaction and loyalty.
Average UK salary: £27,000–£50,000 per year. - Hotel Events Manager
Plans conferences, weddings and functions while coordinating suppliers, budgets, schedules, catering arrangements and client requirements.
Average UK salary: £23,000–£40,000 per year. - Hotel Marketing Manager
Promotes hotel services, develops campaigns, manages digital channels and analyses customer demand to increase bookings and revenue.
Average UK salary: £30,000–£65,000 per year. - Hotel Porter
Welcomes guests, handles luggage, explains facilities, supports arrivals and provides practical assistance throughout each visitor’s stay.
Average UK salary: £21,000–£27,000 per year. - Bar Manager
Oversees bar operations, stock, staffing, customer service, legal compliance and financial performance within hospitality venues.
Average UK salary: £27,000–£50,000 per year.
Frequently Asked Questions
What does the Hotel General Manager course cover?
This course covers hospitality management, hotel industry operations, recruitment, staff training, front-office services, housekeeping, security, food and beverage management, marketing, accounting, customer satisfaction and hospitality technology.
Is the Hotel General Manager course suitable for beginners?
Yes. The course is suitable for beginners, aspiring hotel managers and hospitality employees who want to build management knowledge step by step.
Can I study this Hotel General Manager course online?
Yes. The course is delivered entirely online, allowing you to study from home and fit learning around work or other responsibilities.
Will I receive a certificate after completing the course?
Yes. Successful learners will receive a CPD-accredited certificate, which can help demonstrate their professional development and strengthen their CV.
Does this course qualify me as a hotel general manager?
No. This knowledge-based course does not guarantee employment or replace essential industry experience. It supports your development towards hotel management responsibilities.
What jobs can this course help me work towards?
The course can support progression towards roles such as hotel supervisor, front-office manager, guest services manager, housekeeping supervisor, food and beverage manager or hotel operations manager.
How is the Hotel General Manager course assessed?
The curriculum includes a mock exam and final exam, helping you assess your understanding of the course topics before completion.
Who is this hotel management course best for?
It is ideal for aspiring hotel managers, hospitality supervisors, front-office staff, housekeeping professionals, food and beverage employees and hotel business owners.
Is hotel management a good career area in the UK?
Hotel management offers opportunities across hotels, resorts, restaurants, event venues and tourism businesses. Career prospects may vary depending on experience, location and employer requirements.
Why should I study the Hotel General Manager course?
This course helps you develop hospitality, leadership, customer-service and operational knowledge. It can strengthen your professional profile and prepare you for greater responsibilities within the hotel industry.
Course Curriculum
| Hotel General Manager | |||
| Module 01: Introduction to Hospitality Management | 00:24:00 | ||
| Module 02: An Overview of Hotel Industry | 00:18:00 | ||
| Module 03: The Process of Selection and Recruitment in Hospitality Industry | 00:21:00 | ||
| Module 04: The Process of Development and Training in Hospitality Industry | 00:24:00 | ||
| Module 05: Management of Front Office Operations | 00:19:00 | ||
| Module 06: Management of Housekeeping, Engineering and Security Operations | 00:27:00 | ||
| Module 07: Management of Food and Beverage Operations | 00:20:00 | ||
| Module 08: Management of Service Quality in Hospitality Industry | 00:20:00 | ||
| Module 09: Marketing in Travel and Tourism Business | 00:24:00 | ||
| Module 10: Accounting in Hospitality Industry | 00:26:00 | ||
| Module 11: Customer Satisfaction | 00:23:00 | ||
| Module 12: E-Hospitality and Technology | 00:22:00 | ||
| Mock Exam | |||
| Mock Exam – Hotel General Manager | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Hotel General Manager | 00:20:00 | ||