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Overview

Learn new skills and develop your professional knowledge with the Diploma in Customer Service and learn from home at a pace that suits you. The Diploma in Customer Service has been expertly designed for you to complete through distance e-learning and achieve a professional qualification all without leaving your own home!

Successful completion of the Diploma in Customer Service will see you achieve a CPD certified qualification which will add significant weight to your CV and impress potential employers when applying for new jobs.

Once you enrol on the Diploma in Customer Service, you will have full course access for one year, meaning you are free to complete the Diploma in Customer Service at a pace that suits you. Enrol on the Diploma in Customer Service now and start studying using any internet-enabled device including computers, tablets, and smartphones.

With 24/7 student support offered to you on the Diploma in Customer Service, you can be sure of quick and comprehensive assistance whenever you need it.

Enrol now on the Diploma in Customer Service and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job!

Why Choose Diploma in Customer Service?

  • Efficient assessment system with instant results
  • Get full tutor support and learning assistance
  • Complete the Diploma in Customer Service at a pace that suits you
  • Gain a professional certified qualification
  • Great value, high-quality training course

Showcase Your Accomplishment of New Skills: Get a Certification of Completion

Upon passing the course, you will receive proper certification that is accredited by IAO and CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £39.

Who Is This Course For?

The Diploma in Customer Service has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Diploma in Customer Service.

Enrol on the Diploma in Customer Service and learn a new professional skill from anywhere, at any time!

Requirements

Enrol on the Diploma in Customer Service with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Diploma in Customer Service without any delay.

We only ask that all students have a passion for learning and literacy, and be over the age of 16.

Complete the Diploma in Customer Service online from your computer, tablet, or smartphone, and learn in a way that suits you.

Course Curriculum

Understanding Customer Service
Understanding Customer Service 00:17:00
Identifying Customer Expectations 00:06:00
Providing Excellent Customer Service 00:07:00
Focusing on the Customer
Focusing on the Customer 00:08:00
Customer Service and the Telephone
Customer Service and the Telephone 00:08:00
Handling Complaints
Handling Complaints 00:12:00
Enduring Stress
Enduring Stress 00:13:00
Business Communication
Identifying Basic Communication Techniques 00:09:00
Formal and Informal Communication 00:02:00
Verbal and Non-verbal Communication
Describing Verbal and Non-verbal Communication 00:04:00
Understanding Body Language 00:05:00
Making Effective Presentations 00:10:00
Fundamentals of Productive Meetings 00:08:00
Written Communication
Written Communication 00:13:00
Electronic Communication
Electronic Communication 00:19:00
Communicating with Graphics
Creating Graphics for Business Communication 00:04:00
Communicating Static Information 00:03:00
Communicating Dynamic Information 00:03:00
Effectively Working for Your Boss
Representing Your Boss 00:06:00
Communicating Your Boss’s Decisions 00:03:00
Supporting Your Boss and Colleagues 00:04:00
Building a Partnership with Your Boss 00:13:00
Identifying Goals
Identifying Goals 00:10:00
Effective Energy Distribution
Energy Distribution  00:09:00
Time Logs 00:11:00
Working with Your Personal Style
Personal World View 00:10:00
Strengths  00:09:00
Building Your Toolbox
A Building Your Toolbox  00:10:00
Establishing Your Action Plan
Establishing Your Action Plan 00:11:00
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