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Overview
Learn how to make a genuine difference in your life by taking our popular Phone-Based Customer Service. Our commitment to online learning and our technical experience have been put to excellent use within the content of these educational modules. By enrolling today, you can take your knowledge of Customer Service to a whole new level and quickly reap the rewards of your study in the field you have chosen.
We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.
Please note that Phone-Based Customer Service provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practice. Always check details with the appropriate authorities or management.
Learning outcomes
- Instant access to verified and reliable information
- Participation in inventive and interactive training exercises
- Quick assessment and guidance for all subjects
- CPD accreditation for proof of acquired skills and knowledge
- Freedom to study in any location and at a pace that suits you
- Expert support from dedicated tutors committed to online learning
Your Path to Success
By completing the training in Phone-Based Customer Service, you will be able to significantly demonstrate your acquired abilities and knowledge of Customer Service. This can give you an advantage in career progression, job applications, and personal mastery in this area.
Is This Course Right for You?
This course is designed to provide an introduction to Customer Service and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Full-time and part-time learners are equally supported, and the study periods are entirely customisable to your needs.
Course Curriculum
| Module 01: Introduction to Customer Service | |||
| Introduction to Customer Service | 00:23:00 | ||
| Module 02: What’s Different about Good Customer Service? | |||
| What’s Different about Good Customer Service? | 00:12:00 | ||
| Module 03: Customer Relationship Management | |||
| Customer Relationship Management | 00:42:00 | ||
| Module 04: Customer Service Communication Strategies | |||
| Customer Service Communication Strategies | 00:24:00 | ||
| Module 05: Aspects of Phone Etiquette | |||
| Aspects of Phone Etiquette | 00:31:00 | ||
| Module 06: Building Rapport Over the Phone | |||
| Building Rapport Over the Phone | 00:24:00 | ||
| Module 07: Inbound and Outbound Calls | |||
| Inbound and Outbound Calls | 00:16:00 | ||
| Module 08: Active Listening and Managing Tough Callers | |||
| Active Listening and Managing Tough Callers | 00:28:00 | ||
| Module 09: Managing Interoffice Calls and Voicemail | |||
| Managing Interoffice Calls and Voicemail | 00:10:00 | ||
| Module 10: Problem Solving over the Phone | |||
| Problem Solving over the Phone | 01:04:00 | ||
| Module 11: Intra Organisation Dealings | |||
| Intra Organisation Dealings | 00:35:00 | ||
| Module 12: Measuring Customer Service | |||
| Measuring Customer Service | 00:12:00 | ||
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