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Learn how to make a genuine difference in your life by taking our popular Telesales Officer. Our commitment to online learning and our technical experience has been put to excellent use within the contents of these educational modules. By enrolling today, you can take your knowledge of Telesales  to a whole new level and quickly reap the rewards of your study in the field you have chosen.
We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.
Please note that Telesales Officer provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practices. Always check details with the appropriate authorities or management.
By completing the training in Telesales Officer, you will be able to significantly demonstrate your acquired abilities and knowledge of Telesales . This can give you an advantage in career progression, job applications, and personal mastery in this area.
This course is designed to provide an introduction to Telesales  and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Full-time and part-time learners are equally supported and it can take just 20 to 30 hours to gain accreditation, with study periods being entirely customisable to your needs.
Once you have completed all the modules in the Telesales Officer course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Telesales Officer course.
The learners have to successfully complete the assessment of this Telesales Officer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39.
Module 1: Introduction to Customer Service | |||
Introduction to Customer Service | 00:23:00 | ||
Module 2: What’s Different about Good Customer Service? | |||
What’s Different about Good Customer Service? | 00:12:00 | ||
Module 3: Customer Relationship Management | |||
Customer Relationship Management | 00:42:00 | ||
Module 4: Customer Service Communication Strategies | |||
Customer Service Communication Strategies | 00:24:00 | ||
Module 5: Aspects of Phone Etiquette | |||
Aspects of Phone Etiquette | 00:31:00 | ||
Module 6: Building Rapport Over the Phone | |||
Building Rapport Over the Phone | 00:24:00 | ||
Module 7: Inbound and Outbound Calls | |||
Inbound and Outbound Calls | 00:16:00 | ||
Module 8: Active Listening and Managing Tough Callers | |||
Active Listening and Managing Tough Callers | 00:28:00 | ||
Module 9: Managing Interoffice Calls and Voicemail | |||
Managing Interoffice Calls and Voicemail | 00:10:00 | ||
Module 10: Problem Solving over the Phone | |||
Problem Solving over the Phone | 01:04:00 | ||
Module 11: Introduction to Sales | |||
Introduction to Sales | 00:23:00 | ||
Module 12: Sales Growth | |||
Sales Growth | 00:23:00 | ||
Module 13: Sales Hypnosis | |||
Sales Hypnosis | 00:22:00 | ||
Module 14: Sales Presentation | |||
Sales Presentation | 00:18:00 | ||
Module 15: Communication Skills | |||
Communication Skills | 00:20:00 | ||
Module 16: Sales Negotiations | |||
Sales Negotiations | 00:28:00 | ||
Module 17: Dealing with Customers | |||
Dealing with Customers | 00:27:00 | ||
Module 18: Handling Objections | |||
Handling Objections | 00:18:00 | ||
Module 19: Tips and Tricks for Sale | |||
Tips and Tricks for Sale | 00:18:00 | ||
Mock Exam | |||
Mock Exam- Telesales Officer | 00:20:00 | ||
Final Exam | |||
Final Exam – Telesales Officer | 00:20:00 |
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