Course Overview

Do you love meeting new people every day? How about a career where you can meet new people from around the world every day? Isn’t it exciting? Start your career as a hotel receptionist. If you are already involved in this exciting job, learn skills to become a star performer and fast track your career as a hotel receptionist. The comprehensive Hotel Receptionist Diploma course will teach you the essential methods, strategies and fundamentals of effective customer management and communication in the hotel reception area. You will learn team coordination skills, stress management skills, guest management skills, and various telephone etiquettes that will make you confident and an expert hotel receptionist. Enrol in this course today, and fast track your career as a hotel receptionist.

Key Topics to Be Covered

• Core skills required for a hotel receptionist
• Successful customer service strategies in the hotel reception
• Basic telephone etiquettes explained
• How to handle difficult hotel guests
• Key techniques to control stress on the job
• How to ensure safety and security in the hotel

Learning Outcomes

• Gain successful communication skills.
• Excellent ability to handle difficult guests
• Learn how to handle stress on the job
• Understand how to follow a brand standard in the hospitality world
• Develop the ability to administrate the hotel reception areas
• Gain team coordination skills
• Understand the role and responsibilities of the hotel receptionist

Your Path to Success

On successful completion of this course, you will understand the fundamental methods, strategies, and principles of customer service in the hotel reception area, with knowledge of best practice and how to utilise these skills in real life. You will gain communication skills, customer service skills and practical sales skills that will help you to fast track your career as a  hotel receptionist.

Skills You Will Gain

• Excellent communication skills
• Develop excellent customer support skills
• Ability to handle difficult guests
• Gain excellent ability to work in a team
• Ability to ensure safety and security for the hotel

Is the Hotel Management with Hotel Receptionist and Hospitality Management Course Right for You?

This course is right for aspiring hotel receptionists or individuals who wish to gain in-depth knowledge and understanding of telesales, to implement it in real-life and fast track their career with this high-valued skill. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis.

Certification

Upon passing the course, you will receive proper certification that is accredited by CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £39.