Do you love meeting new people every day? How about a career where you can meet new people from around the world every day? Isn’t it exciting? Start your career as a hotel receptionist. If you are already involved in this exciting job, learn skills to become a star performer and fast track your career as a hotel receptionist. The comprehensive Hotel Receptionist Diploma course will teach you the essential methods, strategies and fundamentals of effective customer management and communication in the hotel reception area. You will learn team coordination skills, stress management skills, guest management skills, and various telephone etiquettes that will make you confident and an expert hotel receptionist. Enrol in this course today, and fast track your career as a hotel receptionist.
Key Topics to Be Covered
Core skills required for a hotel receptionist
Successful customer service strategies in the hotel reception
Basic telephone etiquettes explained
How to handle difficult hotel guests
Key techniques to control stress on the job
How to ensure safety and security in the hotel
Gain successful communication skills.
Excellent ability to handle difficult guests
Learn how to handle stress on the job
Understand how to follow a brand standard in the hospitality world
Develop the ability to administrate the hotel reception areas
Gain team coordination skills
Understand the role and responsibilities of the hotel receptionist
Your Path to Success
On successful completion of this course, you will understand the fundamental methods, strategies, and principles of customer service in the hotel reception area, with knowledge of best practice and how to utilise these skills in real life. You will gain communication skills, customer service skills and practical sales skills that will help you to fast track your career as a hotel receptionist.
Skills You Will Gain
Excellent communication skills
Develop excellent customer support skills
Ability to handle difficult guests
Gain excellent ability to work in a team
Ability to ensure safety and security for the hotel
Is the Hotel Management with Hotel Receptionist and Hospitality Management Course Right for You?
This course is right for aspiring hotel receptionists or individuals who wish to gain in-depth knowledge and understanding of telesales, to implement it in real-life and fast track their career with this high-valued skill. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis.
Upon passing the course, you will receive proper certification that is accredited by CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £39.
Module 01: An Overview of Hotel Reception
An Overview of Hotel Reception
Module 02: Hotel Reception Standard Procedures
Hotel Reception Standard Procedures
Module 03: Customer Service in Hotel Reception
Customer Service in Hotel Reception
Module 04: Communication Skills Required for Hotel Reception
Communication Skills Required for Hotel Reception
Module 05: Telephone Handling in a Hotel
Telephone Handling in a Hotel
Module 06: How to Handle Difficult Hotel Guests
How to Handle Difficult Hotel Guests
Module 07: Administrative Skills as a Hotel Receptionist
Administrative Skills as a Hotel Receptionist
Module 08: Computer Skills and Programs
Computer Skills and Programs
Module 09: Brand Standards in the Hospitality World
Brand Standards in the Hospitality World
Module 10: Being a Team Player: Working with Other Hotel Departments
Being a Team Player Working with Other Hotel Departments
Module 11: Safety and Security in the Hotel
Safety and Security in the Hotel
Module 12: Sales and Marketing as a Hotel Receptionist
Sales and Marketing as a Hotel Receptionist
Module 13: Dressing the Part: Creating the Professional Look in Hospitality
Lecture-57: Introduction and Concept of Diffie-Hellman (DH).
Module 14: Keeping Stress Under Control on the Job
Lecture-56: Introduction and Concept of IPSec Protocols Features.
Module 15: Legal Issues in Hospitality
Legal Issues in Hospitality
Module 16: The Future for Hotel Receptionists
The Future for Hotel Receptionists
How do our courses work?
Purchase and payment
Once you've confirmed the details, proceed to complete the payment using your preferred payment method (credit/debit card, PayPal, etc.).
Upon completing the purchase, you'll receive an email containing instructions on how to access the course.
After completing all the required modules or assessments within the course, you may be eligible to receive a certificate of completion.
If you encounter any difficulties or have questions while taking the course, you can typically reach out to the course instructor or support team for assistance.