In today’s competitive business world, excellent customer service is crucial for any organisation’s success. This Customer Service Training course provides an in-depth understanding of customer service principles and how to apply them in real-world situations.
Did you know that happy customers are likely to spend up to 140% more than those who have had a negative experience? In this course, you will learn how to provide exceptional customer service and improve customer satisfaction.
You will discover how to handle difficult customers, communicate effectively, and build rapport with customers. With the growing demand for customer service professionals, this course will equip you with the skills you need to succeed in a customer-facing role.
Take the first step towards a rewarding career in customer service by enrolling in Customer Service Training today!
Skills You Will Gain:
- Excellent communication skills
- Problem-solving abilities
- Conflict resolution techniques
- Customer service principles and best practices
- Time management skills
- Empathy and active listening skills
Is This Course Right for You?
If you are interested in improving your customer service skills and advancing your career, then this course is perfect for you. It is suitable for beginners as well as experienced professionals looking to refresh their knowledge and skills.
Your Path to Success:
This course is suitable for anyone looking to start or advance their career in customer service. It is particularly beneficial for those working in retail, hospitality, and call centres.
According to Glassdoor, customer service advisors in the UK earn an average of £19,000 per year, with the potential to earn up to £25,000 with experience. Other related careers include customer service manager, sales representative, and account manager.
Upon completion of this course, you will receive a CPD-accredited certificate. You can order your certificate at a cost of £10 for a PDF and £29 for a hardcopy certificate or both for £39.
|Module 01: Introduction to Customer Service|
|Introduction to Customer Service||00:06:00|
|Module 02: Characteristics of Good Customer Service|
|Characteristics of Good Customer Service||00:04:00|
|Module 03: Customer Relationship Management|
|Customer Relationship Management||00:04:00|
|Module 04: Communicate with Customers|
|Communicate with Customers||00:06:00|
|Module 05: Handling Customer Complaints|
|Handling Customer Complaints||00:06:00|
|Module 06: Problem Solving Over Phone|
|Problem Solving Over Phone||00:05:00|
|Module 07: Improving Customer Service|
|Improving Customer Service||00:07:00|